Unserious business
If I recall correctly, I read an article about the founder and CEO of this company a couple years ago; she seemed like she knew what she was doing or at least knew what to say. After having visited two separate locations, approximately a dozen times now, I can say with conviction that there is no direction within this company and nobody knows what they’re doing there. That goes from the staff that takes your order and collects your payment, to the staff that makes your bowl or smoothie, to the staff that operates customer support through the app, to the programmers that develop the app, to the partners selected for payment services. Just an absolute soup of incompetence and ‘couldn’t care less’ types. Find a different quick serve food service business that does the same thing, there are lots out there now. Tru bowl won’t exist come 2028, book it.
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Cass
Love this place!
Improved and better performance
Much more user friendly since updates and easy to use.
Terrible App Just Order in Person
The app is horrible! It’s very slow and crashes. At $20 a bowl after tip you should have a working app..
Worthless Unusable app.
Won’t allow me to proceed with signup after inputting requested info. Will continue using the website instead for orders.