True Helix appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for True Helix is 78 out of 100 points across 7 verification signals from App Store and developer data.

True Helix Reviews: Is It Legit?

Name: True Helix
Rating: 4.55556 (9 reviews)

True Helix

📊 Productivity

Customer Experience

Positive experience23.8% of reviews

Neutral0.0% of reviews

Negative experience76.2% of reviews

~ Based on 21 written reviews from the US App Store.

Is True Helix Safe?

Not enough ratings yet to assess True Helix.

Is True Helix Legit?

True Helix appears legitimate, with a few gaps. AppsHunter Legitimacy Score for True Helix is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Review

Great company! Easy to schedule lively people and easy to communicate with your provider!🐐

TSThe Snail22

3 years ago

User friendly

Our company recently switched softwares, all I can say is I’m extremely impressed with how simple integrating our system was with the True-Helix team!

KKristwnnnnb

3 years ago

Helix

Great app! You can tell the team is always working on bugs. 🐞

KKdukedevils

3 years ago

Super simple

They released a new update and have made the overall process very easy to use! I can schedule everything myself now!

CCowabumga843

3 years ago

Huh

What was the actual point of this update ? I’ve picked up shifts and they’ve been confirmed and it’s been almost a week and they haven’t shown up in the app. So it’s either my agency or this app that’s the issue. Idk.

JEJ H O I E

4 years ago

Clocking out

The latest updated version worked! I was able to clock out with True Helix app! Thanks for listening to us!!

KWKatina Waler

4 years ago

This app ONLY is stuck in landscape mode

ONLY this app is stuck in landscape mode. Yes, I’ve messed with portrait orientation lock, uninstalled and reinstalled, restarted my phone and scoured the internet and there is NO remedy! Please help! It’s driving me insane.

LLadyxgeek

4 years ago

Employee

Can’t login ever 😩

DDeestar22

5 years ago

Response from developer

Deestar22, we’re sorry you are experiencing issues logging into the app and we have heard your concerns. Our latest update has resolved this problem. Ensuring the True Helix app runs smoothly and efficiently for you is our top priority. Be sure to update to the latest version of the app available on the app store. Thank you!

Needs ALOT of work

The app will click me in but will force close when attempting to clock out..
Extremely frustrating and disappointed that DEdicated Nursing Associates are using such a terrible app

BBadazzBeats

5 years ago

Response from developer

BadazzBeats, we are sorry to hear you are having complications clocking out with the True Helix app and we have taken steps to resolve this issue. Our latest update has fixed most of the problems. Be sure to update to the latest version of the app available on the app store. Thank you for your feedback!

Disaster

This switch by my agency has been a complete soup sandwich. Yes, previous app was great no issues and for the first time I am using paper while being notified that is not welcome. How else am I to get paid? 1.5 rating ha! No wonder

N2not for me 2

5 years ago

Response from developer

Not for me 2, we are sorry to hear you are experiencing issues with the True Helix app and we are actively working on solutions via your feedback. Our latest update has now resolved most of the issues based on user experience feedback. Be sure to update to the latest version of the app available on the app store and reach out to us if you are experiencing any further issues. Thank you for your understanding as we work towards a better experience for you when using the True Helix app!

Lpn

Been submitting paper time sheets all week! I hate this app with a passion!!! Has NOT worked properly since I installed it…smh!!! I wish they would just go back to the old app we had no problems at all!!

KKimK$5$

5 years ago

Response from developer

KimK$5$, we have heard your issues and concerns regarding the True Helix app and we are taking them with high priority. Our goal is to ensure the True Helix app runs smoothly and efficiently for you. We have sent out our latest update which has resolved most of the problems. Be sure to update to the latest version of the app in the app store. Thank you for your feedback!

HORRIBLE APP!

Have reinstalled this app more times than I can count! Can only clock in randomly and when I can.. I can NEVER clock out!!! App closes /crashes as soon as you hit save ! Have to do paper time sheets every shift! Never seen such a bad app ever !! DNA needs to dump this ASAP!

JJenn2095

5 years ago

Response from developer

Jenn2095, we are sorry to hear you are experiencing issues clocking in and out with the True Helix app and we are actively working on solutions via your feedback. Our latest update has now resolved most of the issues. Be sure to update to the latest version of the app available on the app store and reach out to us if you are experiencing any further issues. Thank you for the feedback!

Horrible

App keeps crashing. Super upset too bc my agency says they're "no longer accepting paper time sheets". How am I supposed to get paid if the apps won't let me clock in or out?!?!

Ttayloresunagalleta

5 years ago

Response from developer

tayloresunagalleta, we're sorry to hear you are experiencing issues with the True Helix app crashing and we have taken steps to resolve this issue. Our most recent update has fixed most problems. Be sure to update to the latest version of the app in the app store. Reach out to us if your are experiencing any further issues. Thank you for the feedback!

Trash

Cannot create a login. Crashed 5 times within the first 5 minutes of downloading. Don’t know why my agency uses this garbage.

DTDunderhead Tony

5 years ago

Response from developer

Dunderhead Tony, we have heard your issues and concerns regarding the True Helix app crashing and we are taking them with high priority. We have sent out our latest update which has resolved most of the problems we have heard from your feedback. Be sure to update to the latest version of the app in the app store. Thank you for your feedback!

Broken

Ive installed, uninstalled, reinstalled this app over ten times. I even went as far as wiping my phone clean. This app will let me clock in, but when I attempt to save a supervisor signature it always closes.

GgammaJames3

5 years ago

Response from developer

gammaJames3, we’re sorry you are experiencing problems with saving in the app and we have heard your concerns. Our latest update has resolved most of the problems we’ve heard from your feedback. Ensuring the True Helix app runs smoothly and efficiently for you is our top priority. Be sure to update to the latest version of the app available on the app store. Thank you for your feedback!

Lpn

Terrible terrible app it does not work I donot know why they switched to this app

LTlatris taylor

5 years ago

Response from developer

latris taylor, thank you for your feedback regarding the True Helix app. We are sorry to hear you are having issues and have taken steps to resolve them. Our latest update has resolved most of the problems. Be sure to update to the latest version of the app available on the app store and reach out if you are experiencing any further issues. Thank you!

LPN

This app is horrible either I can’t clock in or I can’t clock out been having to use paper time cards since we started using this app…

TTiffannnyyyNicholeee

5 years ago

Response from developer

TiffannnyyyNicholee, thank you for your feedback regarding the True Helix app. We are sorry to hear you are having issues clocking in and out and have taken steps to resolve them. Our latest update has resolved most of the problems. Be sure to update to the latest version of the app available on the app store. Thank you for your feedback!

Trash

My agency switched to this app for whatever reason and it garbage. It allows me to clock in but when I go to clock out it shuts completely out.

TTahx10

5 years ago

Response from developer

Tahx10, we’re sorry you are experiencing problems clocking in and out with the True Helix app and we have heard your concerns. Our latest update has resolved most of the problems we’ve heard from your feedback. Ensuring the True Helix app runs smoothly and efficiently for you is our top priority. Be sure to update to the latest version of the app available on the app store. Thank you for the feedback!

Force closes before sign is accepted

I keep having to do paper sheets because it’s not allowing me to sign out with a signature, it just force closes. Creating a huge issue with a correct paycheck. Keep being told it is resolved and it’s not. Super upsetting.

H"healthcare "hero"

5 years ago

Response from developer

healthcare "hero", thank you for your feedback regarding the True Helix app. We are sorry to hear you are having issues when trying to sign out with a signature and we have taken steps to resolve them. Our latest update has resolved most of these problems. Be sure to update to the latest version of the app available on the app store. Reach out to us if you are experiencing any further issues. Thank you!

Terrible

Absolutely terrible. Should’ve just stayed with the old DNA app or stayed with paper time sheets. Maybe before releasing an app, maybe you should make sure that it actually works first. Every time I try to clock out the app crashes and I get an attitude from the agency

KKayli12999

5 years ago

Response from developer

Kayli12999, we have heard your issues and concerns regarding the True Helix app and we are taking them with high priority. We have sent out our latest update which has resolved most of the problems we have heard from your feedback. Be sure to update to the latest version of the app in the app store. Reach out to us if you are experiencing any further issues with the app. Thank you for your feedback!

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📊 Productivity

True Helix Reviews: Is It Legit?

Customer Experience

Is True Helix Safe? 🙏

Is True Helix Legit? ✅

Top reviews

Review

User friendly

Helix

Super simple

Huh

Clocking out

This app ONLY is stuck in landscape mode

Employee

Response from developer

Needs ALOT of work

Response from developer

Disaster

Response from developer

Lpn

Response from developer

HORRIBLE APP!

Response from developer

Horrible

Response from developer

Trash

Response from developer

Broken

Response from developer

Lpn

Response from developer

LPN

Response from developer

Trash

Response from developer

Force closes before sign is accepted

Response from developer

Terrible

Response from developer

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Is True Helix Safe?

Is True Helix Legit?