Trulieve: Cannabis Dispensary appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for Trulieve is 63 out of 100 points across 7 verification signals from App Store and developer data.

Trulieve User Reviews

Name: Trulieve: Cannabis Dispensary
Rating: 3.9 (233 reviews)

Trulieve: Cannabis Dispensary

Trulieve, Inc.

🛍️ Shopping

🏥 Medical

Customer Experience

Positive experience46.1% of reviews

Neutral2.2% of reviews

Negative experience51.7% of reviews

~ Based on 89 written reviews from the US App Store.

What users say

Summarized from real user reviews of Trulieve. Based on 233 reviews and a 3.9/5 average, it highlights the 4 positives and 2 negatives reviewers mention most about this Medical app.

Positive things

👍Smooth and convenient experience
🚀Easy and streamlined
💚Integrated rewards dashboard
🔍Convenient access to deals and sales

Negative things

🚫Location restrictions
🤔Discrepancies in pricing between app and website

Is Trulieve Safe?

Trulieve: Cannabis Dispensary appears mostly safe based on user ratings. AppsHunter Safety Score for Trulieve is 77/100.

This assessment is based on 233 user ratings, with an App Store average of 3.9/5.

Safety Analysis

70.0% of ratings point to a safe experience

4.3% of ratings suggest some concerns

25.8% of ratings point to a risky experience

~ Based on 233 App Store ratings for Trulieve.

Is Trulieve Legit?

Trulieve: Cannabis Dispensary appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Trulieve is 63/100.

Based on 63 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Website

I’ve tried and cannot login to see my account. It says not legal in Ga.
Can’t view what’s in stock. The website is useless.

MPGTruth

a month ago

App use

Have been trying to use the app for a few months. Not user friendly and no directions to troubleshoot for. Solution. Finally created an additional email. We’ll see how that goes.

In store experience is wonderful. Dreama has waited on me twice and was helpful and friendly. She’s 10/10.

Memom727

2 months ago

Response from developer

While we're thrilled to know that our in-store teams are taking great care of you, we're disappointed to hear about your troubles with the app. We'd be happy to address any troubleshooting to help alleviate the problems that you're running into. Simply reach out to CustomerReviews@Trulieve.com with an overview of the issues you'd like some assistance with, and we'll be with you as soon as possible to lend a helping hand.

Cant order delivery

The app defaults me to store pick ups with no way to change this. Have even tried deleting and reinstalling.

Brrraaaiinssss

2 months ago

G (The GM of Old kings trulieve in palm coast)

Absolute amazing customer service and exceptional selection of items for customers always getting us right! Man needs a raise!

Ethan6922

2 months ago

Ohio

Can u make this available for people in Ohio? I tried logging in and it said it’s not available in Ohio

lil wizard1

2 months ago

Terrible App

I am unsure how this business is able to take any orders from this app. It performs abysmally and has only gotten worse over time.

Fface420

3 months ago

Trulieve

Was hoping it would work in ga now that we’re medical but still doesn’t work here even though we have Trulieve

johnbrinson5

3 months ago

App down

App is down. Doesn’t recognize location

Jgreen1310

3 months ago

iPad

I’m not sure why but the app does not work on my iPad. It works on all of my other devices but when I pulled up on my iPad, it keeps telling me it needs an update and when I click OK, it brings me to the App Store but it doesn’t say “update “it says “open “and then it just closes out completely

Dad's room

3 months ago

Response from developer

It's unfortunate to hear that you're running into these issues when using the Trulieve App on your iPad, and we'd like to take a closer look at this to see what can be done about resolving the troubles you may be bumping into. When you have a moment, please consider providing us with some extra details about your device (model #, current iOS version, etc) in an email composed to CustomerReviews@Trulieve.com, and we'll be with you shortly to lend a helping hand.

Guy

App makes viewing websites easy fast and convenient

I’m feed up

3 months ago

Lost rewards

I had almost 75 in rewards before updating; only 10 after. Reached out to customer support and received no response

The Frequent flyer in Florida

3 months ago

Not the website

The app idea is cool, but it still cannot keep up with the website. For that reason, I do not use the app much. However, I’m going to delete it right now because I’m tired of turning off the marketing notifications. I disable them all the time, yet the app silently turns them back on. Super annoying.

StewReviews

4 months ago

New reward system is trash

This new reward system is garbage. I had $35 in rewards points before the update and after I only have $10. This just cost them a long time customer as I don’t feel like they’re rewarding me for my business.

Mac1Too

4 months ago

“Check-In” not working

App is fine but as of last week i will get emails that my order is ready but on app it still says “processing” which doesn’t allow me to check in to bypass long lines and walk ins

JRKTZ

4 months ago

Response from developer

Thank you for bringing this to our attention! We'd like to take a closer look at this and see if we can patch this up for you. Please email us at CustomerReviews@Trulieve.com with some extra information such as your Apple device, and current iOS version, and we'll be with you as soon as we can to provide additional troubleshooting! We hope to hear from you soon, and we appreciate you flagging this to us again!

No Delivery Option

You need to add delivery like on your website

Teletuba

4 months ago

Bs

Don’t waste your time app sucks bad

Kinglee610

4 months ago

Not available in my state

It would be really nice to use this app to shop in PA. They have the same status as Florida does, which is that cannabis is only medically legal. Why does one medical state have an app and another one doesn’t despite the fact that both states contain trulieve dispensaries?

Mimi0654

5 months ago

Unable to login

Still having same bugs for months when they refused to fix it. Don’t recommend to log out otherwise you will be stuck with loading to process log in and failed. Trulieve IT team won 5 years in row for most problematic technology services including website AND unable to repair or troubleshoot. Be proud! RME! Updated: it continues kick me out after order confirmation. If they dont want a business then thats on them. Another update review, competitor app who used to have location demand required to use is now no longer needed due to med card already determined by location regardless. Trulieve app is LAST one to require the location on. Again it is not related to regulation as they said because they can’t read. Dumny. All requirements is for their benefits. Another update: it still demands the location service on nd I turned it on and it continues to not set up location. What's point to ask for gps and u unable to locate the store and demand me to input the store location??????? This PROVES data mining is not what u think it would do. Yikes! Good luck. Website works fine without location service enabled. 🤷‍♂️

Nickname123441

6 months ago

Response from developer

Thanks for taking the time to share your concerns about the Trulieve App with us, we know how disruptive ongoing app issues can be. Our apologies that this has been your experience. While the app does require location services to function properly at this time, we hear your concerns and are actively working on improvements based on your feedback. Please contact our Support team directly with an email at CustomerReviews@Trulieve.com so we can troubleshoot your specific issues and assist you with further troubleshooting. Providing extra details such as your current device model and iOS version will be incredibly useful to us in identifying some of the issues you may be bumping into.

This app sucks

Great for us that you finally have one. Get it together already. The slowest app there is. I shouldn’t have to set my location every other time I log in. Start shopping only to find out my location does not have the product I chose.

Sm00thtalk