App has issues
If you attempt to call the bank to inform them of a problem with the app they ask you to attempt to do whatever you’re trying to do on the website instead. If it works, they simply say OK we’ll just do it on the website instead. They don’t attempt to fix their app. Problems
Still waiting on ATM deposits and better online access that does not take forever to login
Trust does need additional features like debit card controls. I do appreciate them being helpful
Love TRUST FCU.
Trust does need additional features like debit card controls. I do appreciate them being helpful.
App
RsIt does not work half of the time. When I want to check my detailed balance, it will not give it to me the first time. I have to process it least 4 to 5 times. I have called customer service and they did not help. All they tell me to go to the website.
Improvements Needed
Most financial institutions app offer the following which are needed at Trust: (1) customers should be able to turn their debit cards “on and off” within the app to offer additional security for customers and the credit union (2)Bill Pay Payment Center should allow customers the option to Pay a Person via direct deposit; not everyone uses and/or accepts Zelle payments (3) Online banking via computer allows customers to email the credit union after hours; the app online allows chat when the credit union is open but no secure email option— adding this functionality allows the customer to handle concerns even when the bank is closed and chat is offline/unavailable
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The wait is over
I’m so excited about this app. I’ve been waiting for Trust to launch an app with easy access. All my other banks have an app and now Trust. Way to go!!
Improvements Needed
Most financial institutions app offer the following which are needed at Trust:
(1) customers should be able to turn their debit cards “on and off” within the app to offer additional security for customers and the credit union
(2)Bill Pay Payment Center should allow customers the option to Pay a Person via direct deposit; not everyone uses and/or accepts Zelle payments
(3) Online banking via computer allows customers to email the credit union after hours; the app online allows chat when the credit union is open but no secure email option— adding this functionality allows the customer to handle concerns even when the bank is closed and chat is offline/unavailable
(1) customers should be able to turn their debit cards “on and off” within the app to offer additional security for customers and the credit union
(2)Bill Pay Payment Center should allow customers the option to Pay a Person via direct deposit; not everyone uses and/or accepts Zelle payments
(3) Online banking via computer allows customers to email the credit union after hours; the app online allows chat when the credit union is open but no secure email option— adding this functionality allows the customer to handle concerns even when the bank is closed and chat is offline/unavailable
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Lousy
This app almost never works. Always some kind of error. Takes at least two tries to submit pics to do a deposit and takes forever to pay bills or check my balance just because of errors. And I’ve had the app a couple of years. Not sure why they can’t work out the kinks by now. I really don’t know why I keep bothering with it. Terribly inconvenient.
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Great!
Easy to deposit checks and view accounts or transfer money around. Has fingerprint capability.
Excellent approach to deposit checks
Found the app easy to use - and the steps were very clear to deposit checks - first time I had done this and it was very easy
App no longer working!
When I tried to use app it triggers Face ID but then does nothing. I can’t enter my password!
doesnt work at all now
The latest update totally broke this app. I can logon just fine from a computer. I cannot however log on from this app. Please fix it
Needs and update
It hardly works😩 I still have to login on google to check my account
