TT Admin: Poker Hawk

THE OTHER HALF OF BILLING Every billing figure came from one query filtered to paying accounts, so cancelled, past-due and inactive subscribers were invisible. There was no churn count and no dunning surface anywhere in the app. Financials gains two sections. Retention shows MRR at risk, will not renew, dunning and cancelled — MRR at risk is revenue still being collected, so it is never subtracted from MRR. Why They Left is built from the cancellation reasons the cancel sheet has been collecting all along and nothing in the app had ever read, split into people who left during a trial and people who left while paying. Early rows land in unclassified. An immediate cancellation used to record the status after the cancellation, which is always "cancelled", so that split cannot be recovered from what was already stored. TRIALS CAN NOW BE SEEN TO CONVERT Subscription transitions were worked out and then thrown away, and after the fact a converted trial looks identical to a paid signup. They are now recorded, so Financials shows trial-to-paid conversion, dunning recovery and win-back rates. Two things to know: these cannot be backfilled, so the screen states the date its coverage begins and an early figure is not yet a real rate; and a rate that cannot be computed shows a dash rather than 0%. ALSO IN THIS RELEASE • The Trials widget's "ending in 7 days" figure is real. It had shown nothing at all for its whole life. • Support replies no longer put your own email address in the customer's inbox — answering from the triage sheet was doing exactly that, directly above the line telling them to reply to support. Replies now show a display name. Audit logging still records the real address. • The users screen and the Plans widget read "Elite". This is a name only: the underlying plan identifier is unchanged, so a plan shown next to its identifier still says legendary — that is deliberate, and it is what Stripe, store receipts and every stored subscription say. • Checklist sections past number nine sort correctly. The Testing tab sorted headings alphabetically, so "10" landed between "1" and "2". No checklist had been long enough to notice; the new 13-section one is. • Creating a tournament is one test checklist instead of two, covering desktop, mobile and TV together. Runs already in flight keep the steps they were created with.