TUNI HD Quality Problems – Blurry Faces & Wasted Credits
Response from developer
Hello, we're very sorry for your disappointing experience with TUNI. We want to clarify that the severe facial blurring, loss of detail, and unexpected changes in appearance you described are not the intended results of our video generation service. These issues may indicate a technical problem, and our team takes such reports very seriously. If you encounter abnormal video generation results or experience issues with credits, please contact our support team through the feedback email provided in the app. Our team will review your case and provide appropriate assistance. We truly value your feedback and remain committed to improving video quality and ensuring a fair, reliable experience for all TUNI users.
Really?
Response from developer
Hello, we’re very sorry for the poor experience. The number of credits required to generate an MV is directly related to the video length. With our lowest-priced subscription plan, you can generate approximately 110–120 seconds of MV video in total. When creating your MV, you simply need to select the appropriate duration based on your available credits. We also realize that we did not make this information clear enough on the subscription and purchase pages. We will improve this in future updates so users can better understand how credits and video duration are calculated before making a purchase. We sincerely apologize again for the confusion and inconvenience caused.
Disappointed
Response from developer
Hello, we’re very sorry that the MV you generated did not meet your expectations. Please feel free to contact us, and our customer support team will be happy to assist you. We recently upgraded the AI model used for MV generation, which has significantly improved the overall video quality. However, AI video generation can still produce unpredictable results in some cases, and our technical team is continuously working to improve the consistency and quality of the output. We hope you’ll have a better experience with our latest model.
RIP OFF
Response from developer
Hello, we’re very sorry for the poor experience. The number of credits required to generate an MV is directly related to the video length. With our lowest-priced subscription plan, you can generate approximately 110–120 seconds of MV video in total. When creating your MV, you simply need to select the appropriate duration based on your available credits. We also realize that we did not make this information clear enough on the subscription and purchase pages. We will improve this in future updates so users can better understand how credits and video duration are calculated before making a purchase. We sincerely apologize again for the confusion and inconvenience caused.
SCAM!! DO NOT LOAD OR BUY!!
Response from developer
Thank you for sharing your feedback. We’re sorry that the pricing and credit experience did not meet your expectations. The number of videos that can be created is not fixed, as credit usage varies depending on the selected video length and generation requirements. Additional credit packages are optional purchases, and any purchase must be confirmed through Apple’s payment process. We agree that subscription benefits, credit usage, and the cost of completing a video should be as clear as possible before users make a purchase or begin generating. We are continuing to improve how this information is presented in the app. If you believe you were charged incorrectly, or if the credits you received do not match your purchase, please contact our support team with your Apple purchase information. We will be happy to review the transaction and credit records for you. Thank you for your feedback. It helps us continue improving the product and making the purchasing experience more transparent.
