TunnelBear User Reviews

Customer Experience

Positive experience58.5% of reviews
Neutral7.4% of reviews
Negative experience34.1% of reviews

~ Based on 2,525 written reviews from the US App Store.

What users say

Is TunnelBear Safe?

TunnelBear: Safe and Fast VPN appears safe based on user ratings. AppsHunter Safety Score for TunnelBear is 94/100.

This assessment is based on 84,882 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.0% of ratings point to a safe experience
2.9% of ratings suggest some concerns
5.1% of ratings point to a risky experience

~ Based on 84,882 App Store ratings for TunnelBear.

Is TunnelBear Legit?

TunnelBear: Safe and Fast VPN appears to be a legitimate app. AppsHunter Legitimacy Score for TunnelBear is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

ROAR!!! AWESOME VPN!

I have used TunnelBear for 4 years and it consistently is 💯GREAT! It feel it is very secure and easy to set up and to use as needed. THANK YOU TB!!! 🙋‍♀️

ABSOLUTELY USELESS

Totally disappointing it never works!
Don’t waste your money

It is always off

I always have to turn it back on. I want it on all the time.

Omg 😍

This app Doesn’t work well on my older Device (Low Model) iPhone 7, But works well here on my iPhone 12 and I Enjoyed the app 🥰

Good America

Perfect work from Russ thanks

Excellent !!

TunnelBear is the best VPN in the world. Very Secure

Did not work

Expensive. Charged in USD not AUD

Disappointed

Once came with a choice of countries now you have only fastest which for Australia is Australia the MOST shut down country in the world. Impossible to get anything now. Great decision guys. Would not get a sub bc of this move. 🙁

Atewo fun yii

E pàtewó fun won 🏅

Good way to protect your privacy

Quite speedy web access. The privacy is very good.

O urso é legal 😁

Funciona muito bem o problema é que nós 12,00gb pra usar e acabou muito rápido

Response from developer

Obrigado pelo feedback! 🐻🐾 Ficamos felizes em saber que o aplicativo funciona bem para você. Entendemos que os 12 GB possam acabar rápido dependendo do uso. Agradecemos por compartilhar sua experiência e opinião conosco. Suporte: https://www.tunnelbear.com/support

Doesn’t work in Russia

Love TunnelBear - lovely design, easy to use. Just a note to those who might be planning to use it in Russia - it gets blocked there. Lucky android users can turn Ghost Bear and this helps apparently, but iPhone users better look for other solutions

I used to like it.

I had the free version because I only used it when my fav band dropped new music. New songs and albums always hit the US 24 hours after Europe, Australia etc. and it ends up getting spoiled so I used the vpn to hear it when the rest of the world did. That option is now gone so I don’t really need the app anymore. I honestly can’t see paying for something I might only use a few times a year or not at all. It’s prob worth it if you are using it daily for other things though. It was good while it lasted.
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Aggressively ON

VPN doesn’t want to turn off from slide down and when I turn off from settings it comes back on again after a minute smh what’s going on ? I was seriously considering getting annual plan but not now it’s deleted.

Response from developer

Rawr! 🐻💛 Sorry to hear about the trouble. TunnelBear shouldn’t keep turning itself back on after you’ve disabled it. 🐾 That’s definitely frustrating, especially when considering a subscription. If you’d like, our Support Bears can help investigate: https://www.tunnelbear.com/support 🌎🍯🐻

Mr Ayo

Not working like before.

Bugs but amazing app

I love all the bears in it but one thing when I’m using my personal hotspot i connect then suddenly it disconnects what is happening but still 4.5 stars amazing experience if your at home

La mejor

Demasiado buena

Used to Love TunnelBear

I’ve had a paid subscription for years. This year I’ve had nothing but problems. It continually drops the connection & sometimes I can’t connect at all. I won’t be renewing my subscription.

Cannot verify

When I try to open the link to verify, it doesn’t load at all and therefore I can’t even login properly. I tried to open the link from all websites available (chrome, google, safari- all the same: just a blank loading page)

It was really good but not anymore

Now it asks to pay to use

Response from developer

Rawr! 🐻 We’re sorry to hear you’re disappointed. We understand how frustrating it can be when features you want to use now require payment and the experience doesn’t match your expectations. 💛 Your feedback about access, subscriptions, and the overall value of the service is important to us, and we’ll make sure our bear team 🐻 hears it. Thank you for taking the time to share your thoughts and experience with us. 🌲✨