Good app.
Good but sometimes doesn’t work at all
Нельзя увеличить видео
VPN
Nice
Think before You Subscribe
I purchased my subscription directly from the Turbo VPN website. The service had become difficult and ineffective for me to use in Myanmar, so I had already stopped relying on it and switched to another VPN.
My subscription was automatically renewed for $59.99, and I contacted Turbo VPN on the same day as the renewal charge to cancel the subscription, disable auto-renewal, and request a refund.
Support repeatedly gave me the same response that auto-renewed subscriptions are not refundable. I pointed out that Section 6.5 of their own Terms of Service refers to cancellations made “after the day of charge”, while I contacted them on the day of the charge.
I then tried to resolve the issue through live chat. On two separate occasions, the support agents disconnected the chat before my request was resolved or properly escalated to a supervisor.
My main concern is not only the VPN’s performance, but the customer experience around auto-renewal, cancellation, refunds, and support. Cancelling a website subscription should be straightforward, and customers should be able to get a clear answer instead of being disconnected when they ask for escalation.
I would recommend that anyone considering Turbo VPN carefully review the renewal and refund terms and make sure they understand the cancellation process before subscribing.
