Con
Taken my money via iTunes. Won’t download! Con!
TV & Satellite Week Magazine
Every week I need to restore, to be able to download my latest copy. This has been going on for years. I’ve now had enough, as this week’s magazine still won’t restore after a few days. What is the problem and why can’t you fix it after all this time!
Absolutely loathsome
I would give it minus 5 if I could.
Every week for YEARS it only gives the option for “Free sample” edition even though I’m subscribed.
Moved from iTunes subscription to direct subscription…nothing changed.
Customer services have no clue.
Made an official complaint…nothing changed.
THIS IS THE WORST APP I’VE EVER USED.
Ombudsman next.
Every week for YEARS it only gives the option for “Free sample” edition even though I’m subscribed.
Moved from iTunes subscription to direct subscription…nothing changed.
Customer services have no clue.
Made an official complaint…nothing changed.
THIS IS THE WORST APP I’VE EVER USED.
Ombudsman next.
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Rubbish app
Paying for Tv & Satellite app annually through Apple iTunes every week I have to restore my issue otherwise it want to charge me so ridiculous and annoying please sort this out
Do not subscribe unless you want to be disappointed
Nine months since they’re ‘big’ update and I am still unable to regularly download a new issue each week. Having to constantly refresh and restore my purchase is tedious and unnecessary and for almost £50 a year I expect much better. I would recommend looking elsewhere.
Response from developer
Dear Another UK Customer, Thank you for contacting TV & Satellite Week Magazine. Your review helped to identify a problem within one of our systems that’s now been fixed. To download any issues which still show a purchase price, please tap on restore purchases from the help section of the app. If you encounter any ongoing problems then please email apps@futurenet.com and our support team can assist you further.
No good
I now can not use this since the update
Every week…..
I like this online magazine, its easy to use and navigate with good content, but…. I pay for it on subscription via Apple. EVERY week when I try to download the new issue the top of the screen shows my iTunes subscription is active, but the app shows that I will have to pay for the new issue. I then have to go to help section and restore my iTunes purchases - this takes hours and usually means I can’t access the new issue on the day it comes out. This is NOT a one off - it happens EVERY week and has done so for at least the last six months or so. It is extremely frustrating. Please fix this problem.
As of 09/04/24 this issue has STILL NOT BEEN FIXED, please sort this out
As of 09/04/24 this issue has STILL NOT BEEN FIXED, please sort this out
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Still not fixed months later
Continues to forget subscription every start. Have to ‘restore purchases’ every time new edition released. Looking at reviews this issue has existed for months but there seems to be no interest in fixing it.
Great Magazine, Rubbish App
The magazine itself is great!
The app however is terrible. As an annual subscriber, almost every week I’m unable to download the latest magazine. I have to “Restore Purchases”. This regularly fails. It can take a few mins or a few days before I have access to the latest edition.
If you are buying a one-off edition, you’ll be fine. Don’t subscribe though. Look elsewhere for a subscription option.
The app however is terrible. As an annual subscriber, almost every week I’m unable to download the latest magazine. I have to “Restore Purchases”. This regularly fails. It can take a few mins or a few days before I have access to the latest edition.
If you are buying a one-off edition, you’ll be fine. Don’t subscribe though. Look elsewhere for a subscription option.
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Irritated
This new update looks good but so annoyed as if I put it to my library and show only downloaded every time I leave the app it comes out of my settings and back to showing all etc and I have to fix it back to what it was. Can it not stay on what I had my settings at.
Response from developer
Thanks for your review, and we're really sorry to hear you're experiencing difficulties. For further assistance, please email apps@futurenet.com, including a brief description of the problem you're facing and any relevant details or screenshots, and our app support team will be happy to assist further. Thanks, The Digital Support Team
New version of app.
Hi, updated app to new version yesterday. Came to download latest version of magazine and it was marked at£1.99. Have been a subscriber for over 10 years and each time the app is updated, the same problem seems to occur in that a charge is showing to download latest copy of Tv and satellite (hard copy arrived in post this morning).
Please correct this fault. I advised sales section and they said to contact yourselves. John Cole
Please correct this fault. I advised sales section and they said to contact yourselves. John Cole
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Response from developer
Thanks for your review, and we're really sorry to hear you're experiencing difficulties. For further assistance, please email apps@futurenet.com, including a brief description of the problem you're facing and any relevant details or screenshots, and our app support team will be happy to assist further. Thanks, The Digital Support Team
Downloading new issues
Something needs to be done about this app. Every week I have to delete the app and reinstall it to download and read the current issue. This has been going on for months despite numerous calls to the helpline. if this continues, I doubt I will renew my subscription when it comes up.
Response from developer
Thanks for your review, and we're really sorry to hear you're experiencing difficulties. For further assistance, please email apps@futurenet.com, including a brief description of the problem you're facing and any relevant details or screenshots, and our app support team will be happy to assist further. Thanks, The Digital Support Team
Worst App Ever
Restore purchase button doesn’t work, asking me to pay for something my subscription already covers troubleshooting solutions do nothing, abysmal customer service. The old version of the apps were great, feels like every time they update they don’t bother to do any testing at all and this version has been live for ages and still having issues with it. When it doesn’t work, roll back to something that does
Update October 2022- it’s still the worst app on my phone with the most errors. Pay a subscription so the magazine can be downloaded on a Tuesday, app decides nah not bothering with that you can have later in the week when the magazine is pretty useless
Update October 2022- it’s still the worst app on my phone with the most errors. Pay a subscription so the magazine can be downloaded on a Tuesday, app decides nah not bothering with that you can have later in the week when the magazine is pretty useless
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Useless
Won't let me log in so can't even get started. I've checked my credentials are correct and followed the help instructions but it just doesn't work.
Rubbish
Every week I have to restore purchases before I can open a magazine I have purchased and now I cannot even get into the store to do anything. So much for the improved web site.
Paid subscription but still asking for money to download
Paid for a monthly subscription to iTunes but the app is still asking me for money before I can download the latest issue. Absolutely sick of it. Done everything I can do to try and fix it. I’ve now requested a refund from iTunes- still waiting. All recent reviews seem to be saying a similar thing. It’s about time the developers either fixed it or pulled the app from the store!
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Poor
Paying for subscription but not being able to download. What a waste of time. They take the money from me but I get nothing.
App does not work?
For over a week the app has not worked and despite phone calls and emails the problem has not solved.
Crap update
Ever since the update I am unable to download new editions it’s asking me to pay for them even though I have a current subscription and I am signed in 😡
Such a shame to cancel
Have had a subscription since 2017, having previously purchased the paper version. 2 weeks ago and all the time before it was a fantastic app and the best tv magazine.
Then they updated it, all trace of past and current issues deleted, tells me it can’t connect to iTunes Store, then says restoring purchases, for eternity and doesn’t. Really annoyed and disappointed and cancelled subscription now. 😡😡😡
Then they updated it, all trace of past and current issues deleted, tells me it can’t connect to iTunes Store, then says restoring purchases, for eternity and doesn’t. Really annoyed and disappointed and cancelled subscription now. 😡😡😡
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