Doesn’t work
This app only works for four locations.
No locations
The app does not have the Broken Arrow, Oklahoma location so i can never order in the app!!!
Missing locations
I used to use this app multiple times a week and then it suddenly stopped showing all but a handful of locations. Makes it impossible to order ahead and do curbside pickup, as I have 4 kids in car seats that I will not be unbuckling to walk into the store and order
Worthless in my state
The app no longer shows any locations in my state to be able to order online or to even find a location near me if I’m not at my local store. And because I can’t use the app, my loyalty rewards are not able to be used nor are they accumulating anymore. Please fix this problem! Using the website to order is just as awful as you can’t choose to create your own drink. I am beyond frustrated!
Show more
How do we get our rewards?
None of my points are being added to the app since May. Is there another app we should be using?
No Utah on here
Can’t even use the app because no Utah stores show up on it
Love Twisted Sugar!!
The cookies are delicious and the service is amazing.
No UT stores and No points
I’m not sure what is going on with Twisted Sugar administration or restructuring but the app has not been useful for UT patrons at least since May 2024 and points are not being loaded on the app for purchases made at UT stores. Cookies are good but what good is this app if the programming isn’t working.
Show more
Amazing service!!
I recently went to the queen Creek store to pick up my dozen cookies. I forgot to bring something to cut them and asked for a knife. They said they were out and then offered very nicely to cut them for me. It was very sweet and appreciated. Way to go above and beyond for your customers.
Love Twisted Sugar
I absolutely love Twisted Sugar!!
Excellent App and Excellent Service!
The app works well, and my order is always perfect!
The best cookies ever
Twisted sugar has the best cookies ever. They taste amazing. They make you not want any other cookie. They blow crumble cookies out of the water. I'm personally not a fan of the taste of Crumble cookies so I'm glad their is a Twisted Sugar in Summerville too. I don't go as often as I would like because I would be way overweight . My parents live in mount pleasant and since trying them at my house one year, they are very fond of them so I ll surprise them with a 6 pack of cookies time to time! When you order online, they are promptly made and can even be delivered to your car which is helpful for me since I have kids. You will not be disappointed .
Show more
Make it easy
When ordering a dozen cookies, you can see all of the options and little check boxes next to them. But when you try to check the box, it opens another window and then you have to click another “add to box” button. It is very cumbersome and adds unnecessary steps. And it would be nice if there was a counter so you knew how many more cookies you had to pick.
Show more
Best Cookies
Always delicious and good customer service. Happy staff!
I love it! Quick and easy!
I love the app it’s quick and easy! Order ahead or in person!
Missing location and zero communication
The Pleasant Grove location is no longer showing or being listed. I went to the location yesterday and it is open. I submitted this in the “contact us” section over a month ago. I never heard anything on their end then I see an update was pushed today saying bugs and fixes. I check the app and PG is still not there.
Show more
Comment
Great cookies and drinks
Add a cookie counter to the box order
When I order a box of six or more cookies, I need an option to pick two or more cookies of the same flavor. Right now, it's only a checkbox for a single flavor. There's an option to leave a note but that's not convenient or a sure way to get an order right.
Buggy
The app doesn’t deduct loyalty credits from your total and the curbside pickup option doesn’t inform employees you’re outside waiting
Question
When is the Arizona location going to be on the app?
