Twixor

Twixor Agent is a multi-channel customer support application helping customer care executives to connect and resolve customer queries. Its Hybrid Agent Assist is powered with a dynamic & automated handoff feature that enables agents to intervene in the chat during critical issues or based on customer preference. The application is powered with following features: - Accepting an incoming chat - Sending/Receiving text, audio, video, document messages to/from multiple channels. - Inviting other live agents to a chat - Transferring chats to other agents