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Tyro BYO User Reviews

Tyro BYO
Tyro BYO
Tyro Payments
💰 Finance

Customer Experience

Positive experience36.4% of reviews
Neutral9.1% of reviews
Negative experience54.5% of reviews

~ Based on 11 written reviews from the US App Store.

Is Tyro BYO Safe?

Tyro BYO has mixed safety signals based on user ratings. AppsHunter Safety Score for Tyro BYO is 68/100.

This assessment is based on 33 user ratings, with an App Store average of 3.4/5.

Is Tyro BYO Legit?

Tyro BYO appears to be a legitimate app. AppsHunter Legitimacy Score for Tyro BYO is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Hard to use

I tried it and this is so difficult it’s saying we can’t verify you email and that so fix that
Marios AltonMarios Alton

Response from developer

Hi Marios, Sorry you’re having trouble with verification. Please send us a DM with more details, or you can call our support team on 1300 00 TYRO (8976) and they’ll help get this sorted. - Angela

Access again

Good customer service, when I contact them, they told me that they could fix it and now it’s done
TernarisTernaris

Response from developer

Hi Ternaris, We’re sorry you have had this experience with Tyro. We’d like to get in contact to resolve the issues you’re experiencing – could you please provide your Merchant ID and we will get in touch? - Angela

Angry

I don’t have a ABN
B issuesB issues

Response from developer

Hi B Issues, thank you for you feedback. Just to clarify, all our customers need a ABN to open an account with us, as we cater exclusively to businesses. We're not sure where the misunderstanding came from, but if you'd like to discuss this further, please reach out so we can assist. - Angela

Not proper works

We use it for the business on our phone. 90% of the time, it doesn’t read the bank card unless they pay with their phone.
Read capRead cap

Response from developer

Hi Read cap, We’re sorry you’re experiencing issues with your EFTPOS facility. We’d really like to help resolve this. Could you please call us on 1300 00 TYRO (8976) or send over a DM with more details? - Angela

Problem

On my iPhone SE (2022) the Tyro BYO app lacks a zero button and a Delete button to clear entries.

Zoom is turned off and text size is minimised but the problem persists.

Tyro tech support tried to help over the phone but couldn’t. They said they’d phone back with a solution but so far they haven’t and today is the day I need the app. With no zero button, I’ll charge 99c instead of $1.00.

Bring back cash.

P.S. To their credit, the Tyro support team have phoned me back to try to find a way to resolve the issue with the app on my iPhone SE.
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GrahameEdwardsGrahameEdwards

Response from developer

Hi Grahame, thank you for updating your review. Please know we have requested for another call from our Tech Support team to reach you. Please do not hesitate to contact our Customer Support team on 1300 008 976 if there is anything else. -Monica

Not user friendly

Doesn’t always take payments. Customers loose confidence in the platform when you have to try charging there card multiple times. Just isn’t a good look
PaulcavzPaulcavz

Response from developer

Hi Paul, we are sorry about the experience you've had. Please send us your ABN or Merchant ID so we can assist you further. Do not hesitate to contact our Customer Support team on 1300 008 976 -Juliette

Unreliable

The app has become extremely unreliable in recent months on iPhone. It's keeps giving an error message saying
PIN Entry Blocked
The PIN cannot be entered because the microphone is in use. Make sure that Voice Control is off and no apps are using the microphone.
I've turned everything off, restarted, re installed and spent hours on the phone with Tyro who are less than helpful trying to fix the issue. Tyro's solution ultimately was to sell me a Tyro Go which I refused to do. I gave up and took my business elsewhere.
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RichardJ75RichardJ75

Response from developer

Hi Richard, we’re sorry to hear about your frustrating experience with the app. We appreciate your feedback and are continually working to improve functionality. Your insights are valuable, and we hope to regain your trust in the future. Thank you for sharing your concerns. Please DM us your Merchant ID or ABN so we can help resolve this issue for you. -Juliette

No Surcharge Integration

Really needs Surcharge Integration same as the EFTPOS machine. Small busineyneed Surcharge.
Robin_WRobin_W

Response from developer

Hi Robin, Hi there! Thank you for your feedback! We understand how important surcharge integration is for small businesses, especially for transactions like those with EFTPOS machines. We’re constantly working on improvements, and your input is invaluable. Stay tuned for updates! If you have any other suggestions, feel free to share! -Monica

Much happier than initially with this App

Following initial frustrations using the Tyro App, I’m glad to say that now, things seem to be working well. It would be nice if the ability to select Cheque, Savings or Credit on the customer’s card can be implemented though. Otherwise works well and settlement is fast and reliable.
Loops242Loops242

Response from developer

Hello, thank you for this feedback. We’d like some more information from you to assist with this. Could you please email cs@tyro.com with 'Loops242' in the subject line along with your best contact.

Moto transactions

Please add manual transactions, if contactless does not work or we need to process over the phone we need this . Great job
Gretsy69Gretsy69

Response from developer

Hi there, Thanks for the update! Please send us a DM with your Merchant ID or ABN so we can look into this further for you. -Monica

A brilliant idea, just 1 thing missing.

The only thing this app is missing is the ability to do MOTO transactions by typing in a credit card number.
Cyclone.,.Cyclone.,.

Response from developer

Hi there, thanks for letting us know, we appreciate you taking the time to pass on some feedback to you, -Monica