Sick of this
CRASHES EVERY TIME
I can’t eat in the dining halls unless the app works AND IT NEVER DOES. My last straw was Nov 30th when I stood outside trying to figure out and get help in front of B plate for 20 minutes and it still didn’t work :(
I’ll complete the survey only for the app to not refresh my status. I’ll sign out, re-download the app, and even sign in and out of the system. When I finally take it, it won’t refresh so I’m left with contradicting results of the accurate online screenshot saying I’m clear and the app with the photo saying I’m not clear.
I have a brand new iPhone connected to UCLA WEB, UCLA WI-FI, SECURE RES, ALL THE UCLA WIFIs, OR 5G with all bars full, yet it still doesn’t work. I know it’s not an issue on my end. The app is not developed enough.
Response from developer
Hello, can you please email us your UID at mobilizelabs@oit.ucla.edu so we can take a look? Currently there is a delay after taking the COVID-19 symptom monitoring survey before the mobile app can get the data. Please try waiting a minute or two before refreshing the clearance page. We will look into improving the speed and also adding a message that there is a current delay.
Preferred Name
Response from developer
Hello, the preferred name issue has been fixed. Please update your mobile device.
Keeps giving me blank screen
Response from developer
Hello, unfortunately this is a DUO issue. To fix on your device, please navigate to Settings > Screen Time > Content & Privacy Restrictions > Content Restrictions > Web Content. Uncheck Limit Adult Websites to completely disable content restrictions. If you do not want to fully disable content restrictions, you can allow duosecurity.com within the Content Restrictions page on the iOS device. This will allow the Duo Prompt to display even if content restrictions are enabled.
Buggy garbage
I got laughable “support” from the developer. No need to reinstall.
Deleted and use Safari. It’s more reliable and more private.
Response from developer
Hello, unfortunately this is a DUO issue. To fix on your device, please navigate to Settings > Screen Time > Content & Privacy Restrictions > Content Restrictions > Web Content. Uncheck Limit Adult Websites to completely disable content restrictions. If you do not want to fully disable content restrictions, you can allow duosecurity.com within the Content Restrictions page on the iOS device. This will allow the Duo Prompt to display even if content restrictions are enabled.





