Mr
Review
Constantly nags to turn notifications on
Poor approach to VoiceOver accessibility
What they have done is, rather than ensuring that the interface used by everybody works well with VoiceOver, they have instead created a separate, severely cut down, and frankly substandard interface that shows instead whenever VoiceOver is toggled on. Visually impaired people have all the same needs as everyone else when travelling, and therefore would benefit from all the same tools provided to users who are not visually impaired. Add to that the fact that the supposedly accessible interface provides incomplete information, does not have an option for using GPS to determine the closest bus stops, and doesn’t even have a help section in order to provide feedback directly, and it feels like, rather than set out to make the service genuinely accessible to visually impaired people, they have done the absolute bare minimum to provide VoiceOver compatibility.
This is such a shame, as genuinely accessible fully featured journey planners are like hens teeth, and there is a real need for a genuinely inclusive app. I hope the developers can think again about their approach to accessibility and provide a single interface that works for everyone.
Limited options
Response from developer
We hear you - I'm sure we can find a way to include a 'local buses' option. Leave it with us and I'm sure we can include that in the app very soon.
Not buy again
Response from developer
Really sorry to hear that - we'll take a look and find out what's not working and fix it ASAP.
It gets it wrong
Response from developer
I’m sorry to hear about this! Our app relies on map and transit data to provide walking directions, and sometimes changes in the data can affect accuracy. We’d love to look into this further—please reach out to our support team so we can help resolve this issue. Thank you for bringing it to our attention! 😊
The Best
Response from developer
Thanks so much for the kind feedback - we appreciate it!
Dont say it’s live when its not
bus
Bus stop destinations
I am now searching how to unsubscribe!
Response from developer
Sorry to hear you're having issues. The app gets live data directly from the local transit operator, so if there are issues with GPS receivers on the buses, or the operator's computer systems, that's out of our hands. BUT... if you're waiting for a bus, and the arrival time is green with a radio signal that's a good sign it's being tracked correctly. Remember that you can tap on the departure time to see where the bus is using the vehicle's GPS. We use that ourselves to make sure the bus is on its way.
Great
Response from developer
Thanks so much for the kind feedback - we appreciate it!
