Unable to load stickers
Dear Author,
I wasn’t able contact you through the App Support link and so I have to use this as my method of communication.
I am one of your happy customers up to my transfer to iPhone 17 Pro using iOS 26.3. Now I cannot load your app either from my iTunes account or your page. There is no error message. I have done shutdown and restarted and cleared my caches. Since the app is not on the phone I can’t erase it and reload.
This has happened to at least 30 other applications from a variety of authors. There was some change in iOS 26.3 that is interfering with loading. Would you please create an update to fix it so I can use your app again?
Best Wishes, Eve
I wasn’t able contact you through the App Support link and so I have to use this as my method of communication.
I am one of your happy customers up to my transfer to iPhone 17 Pro using iOS 26.3. Now I cannot load your app either from my iTunes account or your page. There is no error message. I have done shutdown and restarted and cleared my caches. Since the app is not on the phone I can’t erase it and reload.
This has happened to at least 30 other applications from a variety of authors. There was some change in iOS 26.3 that is interfering with loading. Would you please create an update to fix it so I can use your app again?
Best Wishes, Eve
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Response from developer
Dear Eve, Thank you for your message, and I’m very sorry for the inconvenience. I have replied to your inquiry by email, but it’s possible that the message may not have reached you or may have gone to your spam folder. If the support page did not work previously, I sincerely apologize for that. If you cannot find my email, please feel free to contact me again using the support page below, and I will be happy to assist you further. https://sites.google.com/view/studio-rainbow-terms/ Thank you for your patience, and I look forward to helping you resolve this. Best regards
