Serious Concerns About Account Handling
I never thought I would have to write a review like this, especially about a Ukrainian service. I have always tried to support Ukrainian businesses and creators, but I never expected to experience such an unprofessional level of customer service and technical support.
Here are the main issues:
• The app constantly logs users out of their accounts.
• Different names and accounts randomly appear connected to my personal email address.
• Support repeatedly called me “Oksana” even though my name is Anastasiia, and only apologized after I pointed out their mistake.
• There is no clear information anywhere about support working hours for users in the United States.
• During normal U.S. daytime business hours (Friday around 11 AM–12 PM), I was told support was “already unavailable.”
• I previously experienced duplicate charges from two different cards back in 2024, contacted support, and was told the issue was fixed.
• Now the same billing issue appears to be happening again.
• Apple subscriptions show one billing date, while the Telegram bot connected to the service shows a completely different subscription period.
What is even more concerning is that strange accounts appear to have been created and connected to my personal email address without my understanding or permission. At one point, support referred to me under the completely random name “Harmonious Dnipro,” and this account was somehow linked to my email address.
My name is Anastasiia, I am from Odesa, and I have absolutely no idea where this name came from or why it was connected to my personal information. The fact that I was automatically logged into something connected to my email makes this situation look extremely suspicious and unprofessional.
At this point, this no longer feels like a simple technical mistake. It raises serious concerns regarding account management, billing transparency, and user data handling.
Instead of properly helping paying customers, support behaves dismissively, communicates rudely, ignores important details, and fails to resolve problems that were created by the company itself.
People are paying real money for this service, yet the company cannot properly fix technical errors, explain billing, or provide professional support.
If this issue is not properly investigated and resolved, I will seriously consider reporting this situation to the appropriate authorities in the United States due to concerns regarding potential fraudulent billing and account handling.
Here are the main issues:
• The app constantly logs users out of their accounts.
• Different names and accounts randomly appear connected to my personal email address.
• Support repeatedly called me “Oksana” even though my name is Anastasiia, and only apologized after I pointed out their mistake.
• There is no clear information anywhere about support working hours for users in the United States.
• During normal U.S. daytime business hours (Friday around 11 AM–12 PM), I was told support was “already unavailable.”
• I previously experienced duplicate charges from two different cards back in 2024, contacted support, and was told the issue was fixed.
• Now the same billing issue appears to be happening again.
• Apple subscriptions show one billing date, while the Telegram bot connected to the service shows a completely different subscription period.
What is even more concerning is that strange accounts appear to have been created and connected to my personal email address without my understanding or permission. At one point, support referred to me under the completely random name “Harmonious Dnipro,” and this account was somehow linked to my email address.
My name is Anastasiia, I am from Odesa, and I have absolutely no idea where this name came from or why it was connected to my personal information. The fact that I was automatically logged into something connected to my email makes this situation look extremely suspicious and unprofessional.
At this point, this no longer feels like a simple technical mistake. It raises serious concerns regarding account management, billing transparency, and user data handling.
Instead of properly helping paying customers, support behaves dismissively, communicates rudely, ignores important details, and fails to resolve problems that were created by the company itself.
People are paying real money for this service, yet the company cannot properly fix technical errors, explain billing, or provide professional support.
If this issue is not properly investigated and resolved, I will seriously consider reporting this situation to the appropriate authorities in the United States due to concerns regarding potential fraudulent billing and account handling.
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Просто жах
Я так чекала на можливість підключитися до українського телебачення, але це просто сором, неможливо дивитись, весь час якісь проблеми. Шкода 15 доларів та зіпсованого настрою
Does not work
So I have used this app for a long time first they charged me from both cards and now it doesn’t work correctly like it is end on the 6th of October and come one it is 23d already outside. And when I call to support team in USA there is always busy, it seems like number doesn’t exist (
No response from Customer Support
Having subscription issues, paying for subscription through Apple but unable to watch as it doesn’t recognize that I am already paying monthly. No response from customer support after filling their form in.
Рекомендую
Дивимось ТВ кожен день з родиною.
Дякуємо за все українською, особливо мультики! Користуємось вже 6 років!
Дякуємо за все українською, особливо мультики! Користуємось вже 6 років!
