Just, not very good
While this app does provide some time saving services, nearly every corner of it is filled with jank. Could be so much better with a little investment in optimization. Come on guys!!
Ellie
The app is very easy to use and if by chance there is a problem I can go to any branch for help and problem solved
Problems
“Clicking” on the check to deposit is always a challenge. Often does not work.
Check deposit
It takes several attempts to get checks to deposit on app. It’s terrible.
Deserves improvement
I had high hopes for this app for various reasons, but it did not live up to my expectations. The app is typical of local bank apps in that it feels janky in a corporate way—it doesn’t feel like it was developed as a native app and is probably a skinned version of a software package that Ulster SB has no control over. In other words, it doesn’t feel like someone who really loves and appreciates both the iOS platform and the bank itself had a hand in ensuring a premium experience.
Here are two gripes which each would earn another star from me were they to be fixed:
1). The login does not properly integrate with iCloud Keychain. Apple provides APIs to app developers so that inside of a native app, keychain autofill can use credentials saved from the organization’s web login in Safari. The user can still manually find their web credential (though they have to know to look for an unfamiliar domain name), but this is a tedious process and is not the seamless experience Apple has provided for with their APIs.
2). The checking mobile deposit does not autofocus properly. I have seen this in a variety of apps and I suspect it is because the camera integration is rarely tested with devices that have macro lenses. Again, the root cause is an improper use of iOS platform APIs. The check scanner is fixed to a single lens and does not allow the system to switch to a macro lens if one is available. On my device, that means if I move the device close enough to the check for it to fill the green brackets, it is unreadably out of focus because the lens it is locked to cannot focus at that distance. In the native camera app, or with a better integration, the camera would automatically switch to the macro lens at that distance. This creates a frustrating experience for the user especially if they expect they can “tap to focus” like they do in most camera apps; this will of course capture the out-of-focus image and force the user to try again. The user must then draw the device away from the check until it appears to be within the focusing range of the fixed lens, which is difficult to discern because the image appears smaller on the screen at that distance. Many competing apps run algorithms on-device to assess when the check is in frame and in focus and capture the image automatically instead of requiring the user to manually tap to capture.
Here are two gripes which each would earn another star from me were they to be fixed:
1). The login does not properly integrate with iCloud Keychain. Apple provides APIs to app developers so that inside of a native app, keychain autofill can use credentials saved from the organization’s web login in Safari. The user can still manually find their web credential (though they have to know to look for an unfamiliar domain name), but this is a tedious process and is not the seamless experience Apple has provided for with their APIs.
2). The checking mobile deposit does not autofocus properly. I have seen this in a variety of apps and I suspect it is because the camera integration is rarely tested with devices that have macro lenses. Again, the root cause is an improper use of iOS platform APIs. The check scanner is fixed to a single lens and does not allow the system to switch to a macro lens if one is available. On my device, that means if I move the device close enough to the check for it to fill the green brackets, it is unreadably out of focus because the lens it is locked to cannot focus at that distance. In the native camera app, or with a better integration, the camera would automatically switch to the macro lens at that distance. This creates a frustrating experience for the user especially if they expect they can “tap to focus” like they do in most camera apps; this will of course capture the out-of-focus image and force the user to try again. The user must then draw the device away from the check until it appears to be within the focusing range of the fixed lens, which is difficult to discern because the image appears smaller on the screen at that distance. Many competing apps run algorithms on-device to assess when the check is in frame and in focus and capture the image automatically instead of requiring the user to manually tap to capture.
Show more
Check deposited
Took forever
Easy
Awesome
Great customer service
Continuously impressed with staff’s professionalism and friendliness
Greatness
Love this bank
, I have been with them for many years and I will never change banks
, I have been with them for many years and I will never change banks
Great on phone, less great on iPad
Some account management options are unavailable on the iPad app, like facial recognition
Yes
The best
Please listen to the low ratings
The app needs a update and a overhaul it looks to old school needs a modern look and is very laggy.
Problems
When I use this app, I have a lot of problems with it.
Especially when I’m trying to deposit a check. If I make any mistake, it just tells me to fix it then spins and spins and won’t let me fix It. It does not even allow me to start the app over one time I had to turn my phone off to get it to stop spinning.
Especially when I’m trying to deposit a check. If I make any mistake, it just tells me to fix it then spins and spins and won’t let me fix It. It does not even allow me to start the app over one time I had to turn my phone off to get it to stop spinning.
Show more
Needs update
I used to have a widget, allowing me to quickly check my balances. However, with iPhone updates and no updates to the app to maintain compatibility, I can no longer have a widget. Update the app to IOS 18!
Not Happy
First the app was great. Then I couldn’t use it on my ipad and just went to the website. Now I am having problems with the website and am being forced to use the app which I hate because I can’t view it in “landscape”. I emailed USB and still have not gotten a reply! Not good customer service.
Fantastic Bank
If I could rate them 10 stars I would. Great customer service, always professional!! I’ve banked with chase and Citi to name a few. In my opinion they are 100% better
The Best
Great, welcoming service. Best bank I’ve ever used. StoneRidge, NY branch is a friendly delight.
Great App but some bugs
Love the app, yet every time I try to do a mobile check deposit the app crashes.. not sure what that is.
Customer Service Center
Amanda was able to resolve a glitch in photo depositing a check. Saved trip to branch. Thanks.
Super great bank
Ulster savings has the nicest people working for them …no matter your needs they try to help to the fullest!!
