Great app for user friendly timing
We’ve used UltraSignup timing system and registration for 4 years now. From a 4 miler with 200 runners, to a 50 miler, to 400 person event with three race running simultaneously, we just have one finish line timer and we’ve never had an issue. We also have the choice to track runners at different checkpoints for tracking and runner safety simply with an iPhone or tablet. Affordable and functional.
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Love this app and the great support team!
Mark and his crew have created an app that has simplified accurate time keeping of running events!
I truly love this very intuitive app!
Ultrasignup support is also second to none!
Many thanks, guys!
Keep up the great work!
Dan Hernandez
Rough Runners
I truly love this very intuitive app!
Ultrasignup support is also second to none!
Many thanks, guys!
Keep up the great work!
Dan Hernandez
Rough Runners
Previous review
This is an app for race directors, not participants, please remove your comment and rating.
Worthless
This is a totally useless app.
Can you search for races? NO
Can you search by state or location? NO
It's useless.
Thumbs down
Can you search for races? NO
Can you search by state or location? NO
It's useless.
Thumbs down
An Afterthought Timing Application That’s Function is Extremely Limited
This app has a lot of promise, but unfortunately is currently woefully inadequate for timing a race with Live Updates. First off, turning on Automatic Live Updates causes the server to drop random bibs and not record them online. Furthermore, once that happens, the app thinks the bib has been submitted it so you cannot anything with that person anymore. We had a call with the app developer and he initially claimed it was internet connection (I was connected to a 50mbps Cable connection via Wifi) – however, noted after a few tests from various locations that it indeed was a bug and would fix it. We later received an email that the “fix” was that we should turn off automatic updates and just manually Publish Results.
Now to actual race day. Things started relatively well, although because of a lack of two-way communication between the app and Ultra Signups servers, once someone DNSed or DNFed, that information was not populated to aid stations later in the race. This resulted in multiple calls with Aid Stations going over the runners they had remaining and cross referencing them with the list of DNFes and DNSes. If you re-loaded a location, it would actually have the data for DNF and DNS (making sure they weren’t required to be checked in) but it wouldn’t do the same thing for people who had already been checked into that aid station, so it made the exercise mostly useless. By the end, we figured out that using the Live Tracking site and ignoring the app would allow us to narrow down who was actually “missing” and just hadn’t DNFed earlier.
Additionally, the UI is not well thought out. Things like “Publish Results” required 5 button presses going through 2 different Menus. Marking a Runner as DNF required 9 button presses (including typing the bib number). This was confusing for the timing team and extremely cumbersome.
Overall, this feels like an afterthought product designed solely to add a “selling point” to UltraSignup’s race registration platform. It is not regularly maintained or improved upon. I hope they dedicate more time in the future to the app and its development.
Now to actual race day. Things started relatively well, although because of a lack of two-way communication between the app and Ultra Signups servers, once someone DNSed or DNFed, that information was not populated to aid stations later in the race. This resulted in multiple calls with Aid Stations going over the runners they had remaining and cross referencing them with the list of DNFes and DNSes. If you re-loaded a location, it would actually have the data for DNF and DNS (making sure they weren’t required to be checked in) but it wouldn’t do the same thing for people who had already been checked into that aid station, so it made the exercise mostly useless. By the end, we figured out that using the Live Tracking site and ignoring the app would allow us to narrow down who was actually “missing” and just hadn’t DNFed earlier.
Additionally, the UI is not well thought out. Things like “Publish Results” required 5 button presses going through 2 different Menus. Marking a Runner as DNF required 9 button presses (including typing the bib number). This was confusing for the timing team and extremely cumbersome.
Overall, this feels like an afterthought product designed solely to add a “selling point” to UltraSignup’s race registration platform. It is not regularly maintained or improved upon. I hope they dedicate more time in the future to the app and its development.
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