Cleared through 40GB like it was nothing
Response from developer
Hello! Thank you so much for the kind words and the great rating — we're thrilled to hear that Unclutter: Clean Phone Storage helped you clear up 40GB of space for your favorite games! It's wonderful to know the trial worked out so well for you, and your support truly motivates our team. Please feel free to keep enjoying the app, and if you ever have any questions or feedback, don't hesitate to reach out to us at our support email. Unclutter: Clean Phone Storage Team
Operation of the app
Response from developer
Hello, We are very sorry to hear that you found the app difficult to use and that it did not meet your expectations. Please note that subscriptions are purchased and managed through Apple, so they cannot be canceled directly on our website. To cancel your subscription from your iPhone, please follow these steps: 1. Open your device Settings. 2. Tap your Apple ID (your name at the top). 3. Tap Subscriptions. 4. Select Unclutter: Clean Phone Storage. 5. Tap Cancel Subscription. If you would like to share more details about what you found difficult, or if you need any further assistance, please write to us at our support email. Unclutter: Clean Phone Storage Team
they make you do a trial
Response from developer
Hello, Thank you for reaching out. We appreciate your feedback regarding the trial requirement. Our app offers a free trial so that users can test the advanced cleaning features, including deleting files, before deciding whether to purchase a subscription. If you started a trial and do not wish to continue, you can easily cancel it in your iOS settings to avoid any future charges: 1. Open the Settings app on your device. 2. Tap your Apple ID name at the top. 3. Tap Subscriptions. 4. Select Unclutter: Clean Phone Storage. 5. Tap Cancel Subscription. If you have any other questions or need further assistance, please write to us at our support email. Unclutter: Clean Phone Storage Team
This is a scam
Response from developer
Hi! When you sign up for a free trial through the App Store, it automatically transitions into a full subscription at the end of the trial period unless canceled beforehand. To request a refund from your iPhone: 1. Sign in to reportaproblem.apple.com. 2. Tap or click "I'd like to," then choose "Request a refund." 3. Choose the reason why you want a refund, then choose Next. 4. Choose the subscription, then choose Submit. To cancel the recurring payments from your iPhone: 1. Open the Settings app. 2. Tap your name. 3. Tap Subscriptions. 4. Tap the subscription. 5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. Please let us know if you require any further assistance on this matter at staritsynandrii6@gmail.com Unclutter: Clean Phone Storage Team
Do not download unless you want to spend money
Response from developer
Hi there, I understand that our subscription pricing wasn't what you were expecting. To help you explore our features before deciding on a paid plan, we offer a free trial so you can test everything out firsthand. If you have any questions about how the trial works or need assistance with your account, please reach out to us at staritsynandrii6@gmail.com and we'll be glad to help. Unclutter: Clean Phone Storage Team
