Underway: Charter Ops

Underway is the operations backbone for charter fleets. Built for the people doing the work — captains, inspectors, cleaners, technicians, and fleet managers — Underway turns every charter cycle into a coordinated, photo-backed, accountable workflow. CHECK-INS & CHECK-OUTS Run guided check-in and check-out flows on every boat. Walk through the condition survey, contract and deposit confirmation, document verification, inventory count, and safety briefing. Capture the customer's signature on device. Every step is timestamped, photo-backed, and auditable. INSPECTIONS Customizable checklists with photo capture on any item. Standalone inspections or inspections inside a check-in flow. Completed inspections are immutable — no after-the-fact edits, ever. DAMAGE REPORTS File damage reports from the dock. Pin to a location on the boat, set severity, attach photos. Critical damage automatically blocks departure until resolved. TASKS Assigned work for cleaners and technicians, with priority, due times, comments, and photo evidence. Critical tasks block the boat from departing — the system enforces it. CLEANINGS Schedule and track turnaround cleanings. Cleaners see only what's theirs; managers see the whole fleet. REAL-TIME COORDINATION Push notifications for every handoff: boat arrived, task assigned, damage filed, cleaning complete, boat ready to depart. The office sees the same state as the dock. AUDIT LOGGING Every action — who did what, when, and from where — is recorded to an append-only audit log. Settle disputes with timestamped, immutable history instead of memory. ROLE-AWARE Inspectors, technicians, cleaners, captains, and owners each see a tailored view — only the work that's theirs. BUILT FOR THE DOCK Large touch targets, high-contrast sunlight-optimized interface, one-handed operation. Designed to work with wet hands and gloves. AND MUCH MORE Boat profiles, crew management, organization settings, customizable workflows, fleet-wide reporting, and a growing set of operational tools — purpose-built for charter fleets and shaped by feedback from the people running them every day. Underway requires an active organization account. Contact your fleet manager or visit underway.so to learn more.