
UnifiCX
UnifiCX Mobile Client
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What's New in UnifiCX
9.5.31
June 16, 2026
1. Added compatibility with AI Receptionist feature: When receiving an AI receptionist-transferred call, the incoming call window displays a From AI Receptionist tag. After answering the call, the call window shows the AI receptionist-generated call transcript and summary, as well as collected customer information. Note: The information is visible only to the first person who answers the transferred call. It is no longer displayed after the call becomes a multi-party call or is transferred again. Whether customer information is displayed depends on the AI Receptionist configuration on the PBX. 2. Optimized External Chat feature: For a WhatsApp session, if no matching number is found among existing contacts, UnifiCX uses the recipient's WhatsApp profile name as the session name. Note: The session name updates only when the recipient replies to your message.
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