Unified Dashboard by UCXM

Unified Dashboard by UCXM

Unified insights in one place

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Free

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Details

  • Released
  • Updated
  • May 22, 2026
  • August 14, 2026

Features

Unified Dashboard by UCXM screenshot #1 for iPhone
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About

Unified Dashboard is a multi-tenant CXM dashboard for operations teams. View live KPIs, track campaign performance, review conversation and call log activity, and switch between clients without leaving the app. The experience is built for fast daily monitoring, localized in English and Spanish, and optimized for secure sign in with biometrics where available.
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What's New in Unified Dashboard by UCXM

26.08.10

August 14, 2026

We’ve made major improvements across the UCXM mobile experience: - Redesigned campaign and dashboard screens with a cleaner, more modern interface. - Enhanced campaign analytics with interactive charts, KPI cards, comparison periods, detailed drill-downs, and improved metric formatting. - Added contact list reports with contact counts, effectiveness indicators, outcome filters, pagination, and improved loading and retry states. - Improved campaign filtering, including multi-contact-list selection and external campaign support. - Added secure conversation sharing through links that open the exact conversation directly in the app. - Shared links now support Android and iOS, multiple environments, workspace discovery, client selection, campaign permissions, MFA, expiration, revocation, and secure access validation. - Improved login and Discovery flows for users with multiple workspaces and clients. - Added biometric login support with secure multi-environment credential storage. - Added password recovery with Discovery-aware OTP verification. - Improved session restoration, authentication error handling, and localized error messages. - Added dark mode and updated system styling for a more consistent visual experience. - Improved accessibility with VoiceOver support, clearer chart descriptions, Dynamic Type support, and better interaction feedback. - Added audio playback improvements and conversation detail enhancements. - Added PDF sharing improvements and AI-generated call summaries. - Added preview sections for Quality, Compliance, and Insights. - Updated translations, labels, navigation, and overall UI consistency. This release also includes numerous stability, performance, security, and usability improvements throughout the application.

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