ME ROUBOU DINHEIRO
Charged me for free 3 days
Response from developer
Hi, thanks for reaching out to us! We completely understand how frustrating it is to see an unexpected charge, and we're truly sorry for the trouble this has caused — that shouldn't have happened. Please contact us at support@kanatom.com or via App Settings > Contact, and we will investigate what went wrong and make sure this is properly resolved for you. Looking forward to hearing from you! Best regards, Support Team
Stopped working after 2 hours
Response from developer
Hi, thanks for reaching out to us! We're sorry to hear the app stopped working after just a short time, that's certainly not the experience we want for you. Please contact us at support@kanatom.com or via App Settings > Contact, and we will look into what caused the issue and take care of your cancellation request. Looking forward to hearing from you! Best regards, Support Team
Cancelamento
Response from developer
Hi, thanks for reaching out to us! We're sorry for the frustration this has caused. Please contact us at support@kanatom.com or via App Settings > Contact, and we will guide you through all the steps to ensure your subscription is canceled properly. Best regards, Support Team
I still need the remote to accept the app
Response from developer
Hi, thanks for sharing your experience! We understand this isn't the answer you were hoping for, and we're sorry for the inconvenience. To get started, permission should be granted to the app. Unfortunately, this can only be done using a physical remote during the initial setup. If possible, we recommend borrowing a compatible remote just for the setup process — once everything is configured, you can continue using the app as normal. If you have any further questions or run into any issues along the way, please don't hesitate to contact us at support@kanatom.com or via App Settings > Contact, and we'll be happy to assist. Looking forward to hearing from you! Best regards, Support Team
