Honest review
Response from developer
Hi, thanks for taking the time to provide your feedback. You are right about how the app works. To get started, your TV needs to be turned on and connected to Wi-Fi. Unfortunately, this initial setup requires a physical remote to enable Wi-Fi. If possible, we recommend borrowing a compatible remote just once to complete the setup. After that, you can continue using the app. If you have any questions or need assistance, please contact us at support@kanatom.com or via App Settings > Contact. Best regards, Support Team
Surely 5* reviews are fake
Response from developer
Hi, thanks for taking the time to provide your feedback. We understand your concerns about pricing. Please note that a paid subscription allows us to continuously improve our service, maintain app performance, and introduce new features to enhance your experience. If you have any questions or need assistance, please contact us at support@kanatom.com or via App Settings > Contact. Best regards, Support Team
Enganação
Response from developer
Hi Gustavo, thanks for taking the time to provide your feedback. We understand your concerns. Please note that we offer a 3-day free trial so you can explore the app’s features, while a paid subscription is required for continued use. If you have any questions or need assistance, please contact us at support@kanatom.com or via App Settings > Contact, and we will be happy to help. Best regards, Support Team
Scam
Response from developer
Hi, thanks for taking the time to provide your feedback. We are truly sorry to hear that our app didn’t meet your expectations and that this situation has caused you trouble. Please contact us at support@kanatom.com or via App Settings > Contact, and we will take a closer look at why the app didn’t work for you and assist you with the subscription cancellation. Looking forward to your email! Best regards, Support Team
Funcionou perfeitamente
Response from developer
Hi, thanks for taking the time to provide your feedback! We’re really glad to hear that everything is working well for you. If you ever have any questions or need assistance, please contact us at support@kanatom.com or via App Settings > Contact. Looking forward to your email! Best regards, Support Team
Robbery
I hate this timeline.
Response from developer
Hi, thanks for sharing your thoughts. We understand your concerns about pricing. Please note that a paid subscription allows us to continuously improve our service, maintain app performance, and introduce new features to enhance your experience. If you have any questions or need assistance, please contact us at support@kanatom.com or via App Settings > Contact, and we will be happy to help. Best regards, Support Team
ME ROUBOU DINHEIRO
Response from developer
Hi Daniel, thanks for reaching out to us! We're truly sorry for the frustration this has caused, that shouldn't have happened. Please contact us at support@kanatom.com or via App Settings > Contact, and we will investigate the charge and assist you with the refund request. Looking forward to hearing from you! Best regards, Support Team
Charged me for free 3 days
Response from developer
Hi, thanks for reaching out to us! We completely understand how frustrating it is to see an unexpected charge, and we're truly sorry for the trouble this has caused — that shouldn't have happened. Please contact us at support@kanatom.com or via App Settings > Contact, and we will investigate what went wrong and make sure this is properly resolved for you. Looking forward to hearing from you! Best regards, Support Team
Stopped working after 2 hours
Response from developer
Hi, thanks for reaching out to us! We're sorry to hear the app stopped working after just a short time, that's certainly not the experience we want for you. Please contact us at support@kanatom.com or via App Settings > Contact, and we will look into what caused the issue and take care of your cancellation request. Looking forward to hearing from you! Best regards, Support Team
Cancelamento
Response from developer
Hi, thanks for reaching out to us! We're sorry for the frustration this has caused. Please contact us at support@kanatom.com or via App Settings > Contact, and we will guide you through all the steps to ensure your subscription is canceled properly. Best regards, Support Team
I still need the remote to accept the app
Response from developer
Hi, thanks for sharing your experience! We understand this isn't the answer you were hoping for, and we're sorry for the inconvenience. To get started, permission should be granted to the app. Unfortunately, this can only be done using a physical remote during the initial setup. If possible, we recommend borrowing a compatible remote just for the setup process — once everything is configured, you can continue using the app as normal. If you have any further questions or run into any issues along the way, please don't hesitate to contact us at support@kanatom.com or via App Settings > Contact, and we'll be happy to assist. Looking forward to hearing from you! Best regards, Support Team
Said I can turn tv on- can’t
Response from developer
Hi, thanks for reaching out! We are truly sorry for the confusion and inconvenience this has caused. Unfortunately, the TV needs to be turned on first using a physical remote, as the app cannot power it on if it is completely off. Once the TV is on and connected to the same Wi-Fi network as your phone, the app should work properly. Please contact us at support@kanatom.com or via App Settings > Contact, and we will be happy to assist you further and explore possible solutions. Best regards, Support Team
Doesn't work for the reason I downloaded it
Response from developer
Hi, thanks for taking the time to provide your feedback. We are truly sorry to hear that the app didn’t work for your needs and for the frustration this situation has caused. We understand how disappointing it is when the app doesn’t work as expected right away. Please contact us at support@kanatom.com or via App Settings > Contact, share your TV model and what exactly didn’t work, and we will take a closer look at your case to better understand the issue and assist you. Looking forward to your email! Best regards, Support Team
Doesn’t work
Never worked
Terrible
Don’t make the purchase
Don’t know what’s with the bad reviews.
Response from developer
Hi, thanks for taking the time to provide your feedback! We’re truly happy to hear that our app was helpful for you. Your kind words motivate us to keep improving our service for users. If you ever have any questions, suggestions, or need assistance, please contact us at support@kanatom.com or via App Settings > Contact, we’ll be happy to help. Best regards, Support Team
520? Might as well buy a new tv
Response from developer
Hi, thanks for taking the time to share your thoughts. We understand your concerns about pricing and your comparison. It makes sense to evaluate what works best for you. Please note that a paid subscription allows us to continuously improve our service, maintain app performance, and introduce features and ongoing updates. If you have any questions or need assistance, please contact us at support@kanatom.com or via App Settings > Contact, and we’ll be happy to help. Best regards, Support Team
