ME ROUBOU DINHEIRO
Charged me for free 3 days
Response from developer
Hi, thanks for reaching out to us! We completely understand how frustrating it is to see an unexpected charge, and we're truly sorry for the trouble this has caused — that shouldn't have happened. Please contact us at support@kanatom.com or via App Settings > Contact, and we will investigate what went wrong and make sure this is properly resolved for you. Looking forward to hearing from you! Best regards, Support Team
Stopped working after 2 hours
Response from developer
Hi, thanks for reaching out to us! We're sorry to hear the app stopped working after just a short time, that's certainly not the experience we want for you. Please contact us at support@kanatom.com or via App Settings > Contact, and we will look into what caused the issue and take care of your cancellation request. Looking forward to hearing from you! Best regards, Support Team
Cancelamento
Response from developer
Hi, thanks for reaching out to us! We're sorry for the frustration this has caused. Please contact us at support@kanatom.com or via App Settings > Contact, and we will guide you through all the steps to ensure your subscription is canceled properly. Best regards, Support Team
I still need the remote to accept the app
Response from developer
Hi, thanks for sharing your experience! We understand this isn't the answer you were hoping for, and we're sorry for the inconvenience. To get started, permission should be granted to the app. Unfortunately, this can only be done using a physical remote during the initial setup. If possible, we recommend borrowing a compatible remote just for the setup process — once everything is configured, you can continue using the app as normal. If you have any further questions or run into any issues along the way, please don't hesitate to contact us at support@kanatom.com or via App Settings > Contact, and we'll be happy to assist. Looking forward to hearing from you! Best regards, Support Team
Said I can turn tv on- can’t
Response from developer
Hi, thanks for reaching out! We are truly sorry for the confusion and inconvenience this has caused. Unfortunately, the TV needs to be turned on first using a physical remote, as the app cannot power it on if it is completely off. Once the TV is on and connected to the same Wi-Fi network as your phone, the app should work properly. Please contact us at support@kanatom.com or via App Settings > Contact, and we will be happy to assist you further and explore possible solutions. Best regards, Support Team
Doesn't work for the reason I downloaded it
Response from developer
Hi, thanks for taking the time to provide your feedback. We are truly sorry to hear that the app didn’t work for your needs and for the frustration this situation has caused. We understand how disappointing it is when the app doesn’t work as expected right away. Please contact us at support@kanatom.com or via App Settings > Contact, share your TV model and what exactly didn’t work, and we will take a closer look at your case to better understand the issue and assist you. Looking forward to your email! Best regards, Support Team
Doesn’t work
Never worked
Terrible
Don’t make the purchase
Don’t know what’s with the bad reviews.
Response from developer
Hi, thanks for taking the time to provide your feedback! We’re truly happy to hear that our app was helpful for you. Your kind words motivate us to keep improving our service for users. If you ever have any questions, suggestions, or need assistance, please contact us at support@kanatom.com or via App Settings > Contact, we’ll be happy to help. Best regards, Support Team
520? Might as well buy a new tv
Response from developer
Hi, thanks for taking the time to share your thoughts. We understand your concerns about pricing and your comparison. It makes sense to evaluate what works best for you. Please note that a paid subscription allows us to continuously improve our service, maintain app performance, and introduce features and ongoing updates. If you have any questions or need assistance, please contact us at support@kanatom.com or via App Settings > Contact, and we’ll be happy to help. Best regards, Support Team
Doesn’t work to expensive
Rubbish app
Response from developer
Hi, thanks for taking the time to provide your feedback. We are truly sorry for the inconvenience and the frustration this issue has caused. Please contact us at support@kanatom.com or via App Settings > Contact, specify your TV model, and we will take a closer look to identify the cause and help you resolve it. Looking forward to your email! Best regards, Support Team
Eh
Response from developer
Hi, thanks for taking the time to provide your feedback. We are truly sorry for the inconvenience and frustration this situation has caused. Please note that the TV needs to be connected to Wi-Fi and, for some models, requires initial confirmation using a manual remote to allow the connection, as the app cannot establish it otherwise. Please contact us at support@kanatom.com or via App Settings > Contact, and we’ll be happy to guide you through the setup. Best regards, Support Team
Payant sans version gratuite
Response from developer
Hi, thanks for reaching out to us and for sharing your experience. We are truly sorry for any confusion this situation has caused. Please contact us at support@kanatom.com or via App Settings > Contact, and we will take a closer look at your case to check what may have gone wrong and clarify the situation for you. Looking forward to your email! Best regards, Support Team
Cost money and didn’t find my tv
No subscription cancellation
Response from developer
Hi, thanks for reaching out to us and for sharing your experience. We are truly sorry for the frustration this situation has caused. Please contact us at support@kanatom.com or via App Settings > Contact, and we will guide you through the cancellation process and make sure everything is handled properly to prevent any further charges. Looking forward to your email! Best regards, Support Team
Pessimo , não funciona , e ainda cobram antes do prazo determinado. Tentei cancelar e não conseguia.
Response from developer
Hi, thanks for reaching out to us and for sharing your experience. We sincerely apologize for the unexpected charge, as this should not have happened. Please contact us at support@kanatom.com or via App Settings > Contact, and we will investigate your case in detail, check the subscription status, and assist you with a refund. Looking forward to your email! Best regards, Support Team
