Error with zip code in auto payment
Tried changing the card auto pay option but it says the card I put has wrong zip code on file. (But I just got the card not too long ago to the same address on file). Called my agent and she said to use the app to avoid a payment. Registered through the app and it gave me the main office number and they said it’s nothing they could do. They dont have the tools to help … starting to think the main office is there for the pretty building. lol.
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Needs Update
Doesn’t have the newest year for me I need a 2007 and they only have the latest 2015
App
App will not even open past first page
Basic
It’s just a app ,nothing great but at least you can see the info , can’t add the cards to wallet or digitally!!
App crashes so much
It does ever work
Bugs-Broken Features-Null Fields-Fetching and Saving Issues
Unable to set reminder for payment via phone text message. Click submit changes and it attempts to save and icon spins indefinitely.
Payments area didn’t work.
Agent doesn’t have an email address or a profile picture.
Unable to add endorsements, such as airbags. Unable to “Rate Changes”. All broken functions.
Today I received a text message saying there is a new policy document available, it’s not.
There is no app support, except a number that doesn’t have voicemail.
I have trouble reaching my agent with phone number listed. I was able to get though once to a toll free number, which I found online somewhere. I don’t recall where I found it, but it’s not in the app.
The app is old and poorly built. I have security concerns with this apps backend. Unaware of the security protocols preventing data theft.
Typically, I would never write a complaint in an app review, this seems to be the only way to find help.
If app is buggy, developed with an older programming language, no changes for the better in months, nor an app update since my policy started, I have concerns for my car insurance going forward.
I hope I receive a developer response letting me know about these concerns. I’m on a monthly fixed income and losing insurance would be catastrophic for me at this time.
Payments area didn’t work.
Agent doesn’t have an email address or a profile picture.
Unable to add endorsements, such as airbags. Unable to “Rate Changes”. All broken functions.
Today I received a text message saying there is a new policy document available, it’s not.
There is no app support, except a number that doesn’t have voicemail.
I have trouble reaching my agent with phone number listed. I was able to get though once to a toll free number, which I found online somewhere. I don’t recall where I found it, but it’s not in the app.
The app is old and poorly built. I have security concerns with this apps backend. Unaware of the security protocols preventing data theft.
Typically, I would never write a complaint in an app review, this seems to be the only way to find help.
If app is buggy, developed with an older programming language, no changes for the better in months, nor an app update since my policy started, I have concerns for my car insurance going forward.
I hope I receive a developer response letting me know about these concerns. I’m on a monthly fixed income and losing insurance would be catastrophic for me at this time.
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Terrible!!
This is the worst app ever. I download the app and whenever I go to log in ON THE APP it tells me to download and log in on the app so I never have access to anything.
Best insurance company
Customer since 2020 better than Allstate
Needs to go out of business
Worst company ever I can never get in contact with anyone Mr. Anthony Orsini never returned calls and calls himself a manager I was hit by an uninsured person July it’s October still no car they don’t want to pay for my alignment tire or rim because it’s on the passenger side and they don’t feel it’s related ummm hello what do they expect to happen if someone runs a red light the body shop told them it was related and they still refused to pay $481
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Horrible app
Very bad
Smh
This app is beyond Terrible. Not only does it look outdated you can’t even sign in or get anything accomplished. Please fix.
The app doesn’t work
It just shows that it’s loading but nothing ever shows up.
Son ladrones
Uaic son ladrones y no pagan los accidentes que cometen sus cliente... un cliente negligente le pego a mi carro yo tenia el derecho de doblar a la izquierda y su cliente venía saliendo del lugar a donde yo estaba entrando por derecho yo tengo el privilegio de entrar primero y su cliente esperar en el sign de stop ,pero ella no espero y golpeó mi carro en la parte de atrás ... Uaic they are thieves and they do not pay for the accidents that their clients commit ... a negligent client hit my car I had the right to turn left and their client was leaving the place where I was entering by right I have the privilege of going in first and her client waiting at the stop sign, but she didn't wait and hit my car in the back
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Need update urgent
I can’t open the app
Great company
I could not login and called the company and they found that email provided by agent was incorrect. They were able to set me up and process my payment. The customer service was very helpful and understood the issue and waived my late fees... great customer service thank you
Horrible
This app won’t even let me sign in says to download app from play store or AppStore. Really horrible!! I think all the ones with anything more than a 1 star are fake accounts or just people trying to make it seem good when they haven’t even tried using this awful app!
Have Fun Paying Your Bill
Horrible. Won't let me log in and always says I don't have the right credentials when I try to pay my bill. When I try to use the "forgot my password" feature nothing is sent either.
New account
I cannot even make a new account. It says that i have invalid credentials....
Useless
Non existent customer service. What type of company is this?
Won't open
Please believe the reviews. This is garbage I open the app and all I get is a blank screen..I'm not even sure how to pay my insurance with these people 😖
