This bank app sucks
This bank sucks as it is then you go and fix what wasn’t broken
New update changed everything
The new update changed everything about the app and basically turned it into a website browser it looks horrible and takes forever for any of my transactions to go through now or update to show me how much money I have remaining whereas before it would update within minutes what happened here people.
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Wasn’t broken
This app update is the worst ever. It is very slow. The layout and fonts are clunky. Several of the actions I used to do on the app don’t work even though there are spots for them. I have to log into the online banking to do some things I used to do on the app.
Whoever reviewed this and approved it needs to have a review of their own with HR.
Whoever reviewed this and approved it needs to have a review of their own with HR.
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not compatabe
dosent work with ipad
New format stinks
1 star was too many
Please put landscape back on!
I used my iPad for my banking, in landscape mode… but with the new app experience it’s a no-go! Please fix this asap. Thanks!
Love the bank, hate the app
This new update is atrocious. The app prior to this new update was near flawless- super easy to navigate, aesthetically pleasing, the list goes on. Now… I’m not even sure i’ll be using the app anymore:(
Stop
I really get irritated when my apps make things so different. It is very frustrating!
UB app and employees.
I love the ease of the app. I also find the employees to be kind and helpful. Customer for 30 years.
Should be much better
When the app works I like it. However it seems like it doesn’t work for more than a few weeks before it will log you out. Then it’s extremely difficult to get logged back in. Face ID won’t work password won’t work. I’ve been hoping they fix it. I really like the local bank experience. That you receive inside of the branch. However in today age you also have to have an app that works well. As most banking is now done online. I’m holding out hope that they fix it, but I’m also starting to look for a new bank.
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Constantly locking me out
Always locks me out of my account for no reason, sometimes I can just change my password, other times I have to call tech support. Gets really annoying
The worst!!!
This app is one of the worst experiences you could have banking. I have been with this bank for over 20 years, and have exclusively used united bank for all my banking needs since the young age of 18. The only reason to download this app is to be able to say that you got the opportunity to use the most frustrating app available. Use any other bank that exists and you will be happier than this experience.
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User Interface needs work
Constant issues with the user interface, issues with being locked out of the account with Face ID and password input. Undisputed least enjoyable mobile banking app
Too many password changes!
It seems that every 2 weeks or so it will log me out of my account on my phone-but when I use my FaceID to fill in my saved password, it locks me out of my account! This has happened so many times that I’m having to reset my password like once a month. Even worse, the reset password tools on the app don’t ever load, so I have to close the app and go to the not-mobile-friendly website. I just don’t understand why my FaceID saved password, which is updated EVERY TIME, logs me out of my own account? Now I have a hard time remembering what the password even is because I have changed it so many times, and you can’t use previous passwords, so I always have to come up with a new one. Extremely frustrating. I deleted and reinstalled the app with no changes.
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Worst App and Bank
At least twice a month I am blocked out of my account and am forced to call into support where I am sucked into an hour long phone call just so I can reset my password. THE WORST BANK IN MICHIGAN. Literally have no idea why I am still associated with these bums. Constant inconveniences because of them and it is at my expense. Do not use this app or with this bank please.
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Mobile Depositing
Good
Great Banking app
Great app and awesome bank!
Signs me out.
When the app works it’s great but about 50% of the time it does not work. It will sign me out without notice and then tell me my password is wrong even that I know with 100% certainty that it IS right. Then it will lock me out Until I call the United bank support line.
Worst update ever
I have been with United Bank for over 30 years, and got your app from the beginning, but this recent update and you claim is for security reasons has a phone number that says Sunnyvale California calling me with a verification code I thought My Banks said United Bank of Michigan, if you can't hire a company out of Michigan to send verification code to a bank that is only in Michigan then maybe I need to find a new bank because this is a bunch of crap.
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Not Good 👎🏻
I have been locked out of this app 3 times. I have just given up at this point and have been driving to the ATM to see my balance :(
