Univo Mobile

Univo puts your entire customer support operation in your pocket. Every WhatsApp message, email, live chat, and social media inquiry — handled from one app. No switching between platforms, no missed conversations, no delays. RESPOND FROM ANYWHERE Your customers don't wait, and neither should your team. Univo delivers every incoming conversation straight to your phone with real-time push notifications. Pick up where your desktop left off — the transition is seamless. ONE INBOX, EVERY CHANNEL WhatsApp. Email. Live chat. Facebook. Instagram. Telegram. It doesn't matter where your customer writes from — it all lands in one place. Your team sees everything, responds from one thread, and the customer never knows the difference. WORK AS A TEAM, NOT IN SILOS Assign conversations to the right agent. Drop internal notes that only your team sees. Set priorities so the urgent stuff gets handled first. Everyone stays on the same page without a single meeting. FULL CUSTOMER CONTEXT Every conversation comes with history. See who the customer is, what they've asked before, their contact details, and any labels or notes your team has added. No more asking customers to repeat themselves. BUILT FOR SPEED Canned responses let you reply in seconds. Smart filters help you find any conversation instantly. Keyboard shortcuts and quick actions keep your workflow fast and focused. SECURE BY DESIGN Enterprise-grade encryption, role-based access controls, and strict data privacy. Your customer data stays protected — we don't use it, sell it, or share it. Period. Univo is available by invitation from your organization's administrator. Contact your team lead to get access.