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Urban Planet Reviews: Is It Legit?

Urban Planet
🌟 Lifestyle
🛍️ Shopping

Customer Experience

Positive experience34.9% of reviews
Neutral6.3% of reviews
Negative experience58.7% of reviews

~ Based on 63 written reviews from the US App Store.

Is Urban Planet Safe?

Urban Planet appears safe based on user ratings. AppsHunter Safety Score for Urban Planet is 93/100.

This assessment is based on 3,485 user ratings, with an App Store average of 4.7/5.

Is Urban Planet Legit?

Urban Planet appears to be a legitimate app. AppsHunter Legitimacy Score for Urban Planet is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Problème à régler

L’application ne permet pas de visualiser les différentes couleurs des produits.
Nninik123456

Response from developer

Nous sommes vraiment désolés d’apprendre cela. Veuillez noter que notre Live Chat est disponible et répond du lundi au vendredi, de 9h00 à 17h00, où nous pouvons vous aider immédiatement. Merci pour votre retour — nous vous remercions de nous avoir contactés.

When will you fix the app

Unlike any other app I ever use and I like to shop lol no idea why urban planet specifically seems to require jet fuel levels of energy turning my phone into glitchy molten lava
Aarosefilio

Response from developer

We’re so sorry to hear about this. Please note that our Live Chat is available and answered Monday to Friday, from 9:00 a.m. to 5:00 p.m., where we can assist you right away. Thank you for your feedback—we appreciate you reaching out.

Not a good app

L’application ne fonctionne pas correctement elle est très lente et je n’arrive pas à voir la couleur et les grandeur des vêtements sélectionnés je dois les mettre en favoris pour finalement choisir la couleur et la grandeur souhaitée c’est tellement compliqué et en plus il y a jamais rien en stock pourtant j’aime ce magasin mais l’application est vraiment décevante.
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KKgcitcug

Response from developer

Nous sommes vraiment désolés d’apprendre cela. Veuillez noter que notre Live Chat est disponible et répond du lundi au vendredi, de 9h00 à 17h00, où nous pouvons vous aider immédiatement. Merci pour votre retour — nous vous remercions de nous avoir contactés.

Wishlists need to be updated asap on app

You cannot delete any wishlists you have created on the app. Please fix this
SSkittles12_12

Response from developer

We’re so sorry to hear about this. Please note that our Live Chat is available and answered Monday to Friday, from 9:00 a.m. to 5:00 p.m., where we can assist you right away. Thank you for your feedback—we appreciate you reaching out.

App hasn’t worked in months

The app lags every time I use it, buttons don’t work, it freezes & shuts down. Functionally unusable now
CCcgn cfhnn

Bad app

App is so badly donee. Def should invest in making the app better for phones idk how it got approved but other than that great shop.
HHighlightbae

Response from developer

We’re so sorry to hear about this. Please note that our Live Chat is available and answered Monday to Friday, from 9:00 a.m. to 5:00 p.m., where we can assist you right away. Thank you for your feedback—we appreciate you reaching out.

Application

Je déteste l’application. En plusieurs années, je l’ai installé plusieurs fois et ça ne fonctionne jamais. Les articles ne se mettent pas dans le panier et lorsque j’essaie de visionner les autres couleurs (d’un chandail, par exemple) je suis incapable de voir ça. C’est une déception totale. Nul.
Ddbdvjdnskskdbdudjss

Response from developer

Nous sommes vraiment désolés d’apprendre cela. Veuillez noter que notre Live Chat est disponible et répond du lundi au vendredi, de 9h00 à 17h00, où nous pouvons vous aider immédiatement. Merci pour votre retour — nous vous remercions de nous avoir contactés.

App is slow

I love the very nice clothes but the app constantly glitches.
Ttrinaa17

Response from developer

We’re so sorry to hear about this. Please note that our Live Chat is available and answered Monday to Friday, from 9:00 a.m. to 5:00 p.m., where we can assist you right away. Thank you for your feedback—we appreciate you reaching out.

Overheats phone

Unlike any other app I ever use and I like to shop lol no idea why urban planet specifically seems to require jet fuel levels of energy turning my phone into glitchy molten lava
Aarosefilio

App has lost it’s functionality

The app will randomly shut down and kick you off, this was not an issue I experienced before. The layout of the cart has been changed as well and it’s a struggle just to be able to see what items are in the cart. It’s so disappointing because this app was perfectly fine before but these unnecessary have basically made it unusable.
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NNorthwest1876

Response from developer

We’re so sorry to hear about this. Please note that our Live Chat is available and answered Monday to Friday, from 9:00 a.m. to 5:00 p.m., where we can assist you right away. Thank you for your feedback—we appreciate you reaching out.

5/5

Excellent quality, beautiful clothes, good regular prices, but almost every week there’s few days when they a run a special sale when a lot of items are are half off or buy 1 get 1 type deals, plus so often shipping are free.
BBenjamin3127

Response from developer

Thank you for all the love!!!

App moving slow & shutting down constantly

I can’t use the app anymore cuz it’s so slow now, it constantly freezes and shuts down. Makes my phone overheat. No other app on my phone does this.
CCcgn cfhnn

10/10 shopping store!!

This store is cheap, affordable and very cute. i love it here!
MMaddy1082012

Response from developer

Thank you for all the love!!!

Le français ne fonctionne pas

Vraiment nul je mets français et après je vais sur recherche et c’est écrit tout en anglais laps n’a pas été créé pour le monde qui parle français
AAlly4000

Lack of categories, glitchy, not user friendly

First there was no category for dresses / rompers, then there was for a few months, now there isn’t again. Frustrating because I can’t find any place on the app to browse the dresses. I could search “dress” however the navigation for search results is glitchy and needs work. Also, when an item sells out, I can no longer remove it from my cart and it just stays there blocking up the area. The general new setup of the cart page is very weird as the total and subtotal take up almost half of the screen so it’s hard to see what’s in your cart. Feels very “zoomed in” so to speak.
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7777,5,?7!8??

Canceling order

I tried to cancel an order as the address was wrong. They told me they would be back in three minutes to solve the issue. I waited over 20 and still no help. I can’t change the address through the website and can’t cancel it myself. Their customer service team is a joke and doesn’t accurately help and respond.
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DDanielle_didi

Parfait pour mes adolescentes!

La boutique parfaite pour mes adolescentes, j’y trouve toujours ce dont elles ont besoin!
MMeMeMeeeandMe

Glitchy

The colour and size of the item I select doesn’t transfer to the cart correctly. I’ll select M in black and I’ll get XS in white in my cart. Some items I’ve really wanted to buy sold out on my because I wasn’t able to select the colour and size I wanted
UUser.A.

Good but..

It’s only for phones and I use it on my iPad, so it’s set to the phone version.
HhhhhhhhaaaaailuJ

Ne fonctionne pas

L’application ne fonctionne pas, si je veux voir un vêtement je doit écrire le nom. Je ne peux pas simplement allez voir dans les catégories rien ne s’affiche
Aanabelleelac