Dysfunctional
URC is great when it works but when it stops it’s near impossible to fix.
Worst APP
This is the worst APP I have on my phone. Often times “not responding” or having to reboot or delete and re-install. I wish I never had URC installed in my house but after $20K of technology, I’m stuck with it.
A
Awesome app , when it works . Most of the time it does not .
App works as it should, don’t blame the app
As a pro installer of TotalControl, I see a lot of reviews that are mainly about how poorly the app controls their system. The app is a result of how your programmer designed your system. “clunky” or “unreliable’ is not how the system is supposed to work, and that is something to be brought up with your integrator, not the App Store.
Pro integrator/User
Pro integrator/User
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Big purchase. Big Regrets.
We added a new AV system for our home and this app is the operating system associated with the system. The app is horrible. It’s inconsistently loads. The interface/experience is sub par. It constantly drops or WiFi. Overall highly disappointed and think any other option would be better than URC. Purchase and use an alternate app and digital system.
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Excellent system
Looking at the system as a whole it’s an excellent choice. I looked at rti, savant, control4 and decided going the URC route. Really glad I did; comparing to friends homes. The system has been up for 1-2 years no reboots, no service calls, and everything seems to work 100%. At first it would cross my mind “will this turn on the tv”..... now it doesn’t even come to mind it just works every time. The key to all of this is your installer, if you don’t have faith in them use someone else, my guy was young and knew everything from networking to home theater design. Keep in mind this won’t be cheap and if you try to cut corners you’ll have issues.
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iPhone compatibility
You really need to work on this app! Too many issues! We have had the URC system in our house for a year now and we have had nothing but problems with this app working properly on our iPhone 6 and X. It is so frustrating! I still can’t control any lights with the app on iPhone X. Get more smart IT people to solve this please!
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Clunky at Best. User Interface Needs Tons of Work.
iPhone / iPad user interface is clunky and dated. Needs modernization. Volume functionality finicky and volume button placement is flawed, especially with mute button in between volume up and volume down. More to come here. Just wanted to get review out there and started.
It works pretty well
When I upgraded my WiFi it worked much better.
My biggest complaint is the volume buttons (reason this isn’t a 5 star rating). They are horrible and barely work. I use my iPhone to control and even the phones volume buttons don’t help. A slide bar would work so much better. Any chance we can get one?
My biggest complaint is the volume buttons (reason this isn’t a 5 star rating). They are horrible and barely work. I use my iPhone to control and even the phones volume buttons don’t help. A slide bar would work so much better. Any chance we can get one?
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Difficult to use
Lots of required dealer-only maintenance to make things run nicely. Even a software update for the receiver or tv, unless you pay the dealer to do it, can go awry. Menus are not intuitive. Buttons seem too small for my iPad. Nothing much is user modifiable really. To make a home automation system work, the vendor needs an extensive library of possible devices and their command/control codes. I think URC probably has this (they Have to). It just feels like they do not have the resources to keep up well with vendor’s updates and revisions and remotely install them on my system. In addition, I’ve watched their programmers in my house trying to make everything mesh properly. It seems to be a real struggle, even for a simple system. I had high hopes for this product.
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Needs a true iPad version
The UI is horrendous on an iPad. Please spend the time/effort in getting this right by building native iPad support. It’s a must in the automation ecosystem. Otherwise the system is great at controlling my home from the standard remotes.
Horrible GUI and functionality
The user interface has a long way to go before it resembles something that a normal non-tech saavy homeowner can use. The home screen should be your rooms, not a designated room. Too many taps to get where you want to go and do what you want to do. Why is the GUI not customizable by the end user, only the programmer. I'd like to change pictures, backgrounds, reorder things, add/delete/move buttons but only the programmer can do this. How about page up and page down being on the same button page for starters. I use the Autonomic music player, which is great, except that when it integrates with URC you cannot read anything on the iPhone X control screen because the font is so small, and the play/pause button is missing, but the void where it should be still manages to function as play/pause if you can fit your finger between the other buttons. I hope the developers read these reviews to see what customers might actually want. But for now I see why people spend the bigger bucks on Crestron, and I regret not going that route.
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Terrible system and app that does NOT work
I gave it one star because there is no way to give it ZERO stars. I purchased URC as part of a surround sound system and installation. The seller promised me an easy to use system that would eliminate the need for remotes. The surround sound system was installed nearly 6 months ago and it still does NOT work as promised. When it is partially working it is clumsy and looses it connection easily. Also, I am now tied to the seller because he won’t give me access to the program so I can’t try to fix problems or change and/or update equipment without paying him a fee. Please don’t spend you’re money on this because it is nothing but a scam to drain you until you give up, rip it out and throw it away. Honestly I can’t say enough bad things about this app and the people who used it to cheat me.
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App Crashing
App Crashes when trying to connect to MRX-8 on iPad (iOS 11.4.1).
Best in class Home Automation
I am a professional integrator and love Total Control. Best in its class, flexible and reliable. New 2.0 software is gorgeous. Would recommend to anyone!
Excellent but in need of some improvement
Excellent application, offering a much more personalised experience compared with the last offering. In particular, each of the rooms in one's house can now have a cover photo and a separate photo of your choice on entering the room from the main menu. For some reason, it appears that the app is more stable with the hardware and less susceptible to crashes etc. It seems that URC is really trying to place itself as the home automation leader.
As with anything however, it does have some weaknesses -
No iPad version meaning we have to use the iPhone version on our iPads, resulting in poor quality and scaling of the photos etc
As an application for home automation, it should integrate with the commonly used devices such as Hive and Ring
I cannot seem to use this app to control my house when not at home without a fixed IP address - where is the URC server that most other companies use?
Unlike Control4, the URC app does not allow me to make simple changes, like changing the name of a room, a photo or the arrangement of the rooms etc
As with anything however, it does have some weaknesses -
No iPad version meaning we have to use the iPhone version on our iPads, resulting in poor quality and scaling of the photos etc
As an application for home automation, it should integrate with the commonly used devices such as Hive and Ring
I cannot seem to use this app to control my house when not at home without a fixed IP address - where is the URC server that most other companies use?
Unlike Control4, the URC app does not allow me to make simple changes, like changing the name of a room, a photo or the arrangement of the rooms etc
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Great Start
Sturdy app with many quirks.
My rating is based on lack of on iPad app for 2.0. Not sure why you can program in an iPad, when no iPad program exists.
My rating is based on lack of on iPad app for 2.0. Not sure why you can program in an iPad, when no iPad program exists.
