UScellular Protect User Reviews

Name: UScellular Protect
Rating: 4.4 (750 reviews)

UScellular Protect

U.S. Cellular

🔧 Utilities

Customer Experience

Positive experience53.1% of reviews

Neutral0.0% of reviews

Negative experience46.9% of reviews

~ Based on 32 written reviews from the US App Store.

What users say

Summarized from real user reviews of UScellular Protect. Based on 750 reviews and a 4.4/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Utilities app.

Positive things

🚀Secure backup
👍Easy to use
💡100GB free storage
🔒Helpful tech support

Negative things

🐛Backup issues
🐛Freezing/crashing
🐛Notification problems
🐛Connectivity problems

Is UScellular Protect Safe?

UScellular Protect appears safe based on user ratings. AppsHunter Safety Score for UScellular Protect is 88/100.

This assessment is based on 750 user ratings, with an App Store average of 4.4/5.

Safety Analysis

84.5% of ratings point to a safe experience

5.5% of ratings suggest some concerns

10.0% of ratings point to a risky experience

~ Based on 750 App Store ratings for UScellular Protect.

Is UScellular Protect Legit?

UScellular Protect appears to be a legitimate app. AppsHunter Legitimacy Score for UScellular Protect is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

I need cellular signal status bar on my iPhone 17pro max using uscellular eSIM

Gasman118

7 months ago

This App no longer works

I have used the USCC Protect app since 2020 and it was an excellent app for backups. I was given 100 GB of storage in order to backup my iPhone 12. This year I upgraded to iPhone 16 and the app would no longer backup my phone. I was not a subscriber to the service and only used the secure backup function found in the tools folder. For the last three months I have bounced between US Cellular and Assurant (App Developer). And no one can explain to me why the App no longer works. I have deleted the App, reinstalled the app, changed the password, created new account, all to no good end. When I bought my iPhone 12 back in 2020, US Cellular recommended this app as a free way to back up my phone. Don’t install. Neither US Cellular or Assurant Tech support will be helpful.

CKMANESS

2 years ago

Outstanding

Always willing to help and fix the issue

Karla543434

2 years ago

Absolutely the worst

I feel I’ve been robbed

Love you mama how is our boy?

3 years ago

Review of backup

Before the new app, it backed up my phone in a few minutes. Now it never finishes the backup and it takes forever with the little bit it does

VeronicaMB9

4 years ago

Response from developer

We are sorry to hear about you experience using the backup feature. Please connect with us through the Live Support option in the app so we can assist you. Thank you.

Useless

Latest update is terrible! It used to work flawlessly and would backup everything on my phone. Now it’s a never ending loop of errors. It says it will backup in the background, that’s not true, every time I exit the app it gives a notification that the backup stopped unless the app is open. I’ve tried multiple times to do the initial backup and have never completed it yet. It just seems like the new app is more of an add than something actually useful.

rwm227

4 years ago

Response from developer

We are sorry to hear about your experience with backing up your phone. Please connect with us through the Live Support option in the app. We look forward to assisting you.

Changes

Do not like changes. Do not know what happened. Do not know how to use.

JrHiXCcoach

4 years ago

Response from developer

We are sorry to hear you do not know how to use the app. Please reach out through the Live Support option in the app so we can walk you through it. Thank you.

Frustrating

This app so far has taken 3 days to try and back up phone and there is not much on the phone to back up. Not worth all this!!!!

dddddfffffffghgfcf

6 years ago

Response from developer

Thank you for taking the time to leave a review. Please reach out to our team at support@pocketgeek.com and they would be happy to assist you with backing up your device.

My phone

This app will not let me have very important calls that I need to answer. Not happy at all deleted off the phone but it still continues to do the same thing. I need to know how to permanently delete it 😡

Grammie1954

6 years ago

Backup problems

I’ve tried to backup several times and each time it estimates 18 hours to back up but eventually just shuts down. I’m frustrated and wouldn’t recommend.

backup probs

7 years ago

Bad restore and backup

While backing up and restoring the app gets so far at doing one or the other and then errors out. Eventually you manage to get the stuff backed up but to restore any great amount of data, like a music collection, is almost useless. I have over 1000 songs on my iPad. It gets to 90 and then errors out and when you start it it starts back from scratch instead of starting where it crashed. So it’s very difficult to get my songs restored. If the developers of this product are reading these comments please fix your issues so you’re back up restore works without erring out!

Didoctor

7 years ago

Response from developer

Thank you for your feedback. Please send us an email at support@pocketgeek.com and we will do our best to help you get your songs restored.

Nora

There is an number-1 on the app I cant get off

Sa12245

7 years ago

Hacked my Phone!

I've been hearing more than 5 people in the background and hacked my phone and making random noises, Don't Download you will get Hacked!

Outrage Gamer

7 years ago

Response from developer

Hi Justin. Please email support@pocketgeek.com with more detail about your issue. We would like to help you get to the bottom of it and ensure it is not an issue with U.S. Cellular Protect.

iPhone review

ADT pulse app no longer works on this iPhone. I cannot access my house cameras or set the ADT pulse control with this iPhone. ADT notes it’s the age of the phone, phone is less than 2 years old 😕
I took this phone to the iMac store in Cedar Rapids, they removed the old ADT app and put the new ADT app on ... still would not work.
I can not afford a new phone, we take turns on our phone plan buying 1 phone each year; my turn is in 3 years. Now, I have to set my ADT with the ADT remote and carry an extra item.
I have tried sending this review with 42 different names and using numbers
Come on you don’t want me to send this review because I gave you
2 stars now I will give you 3 stars only to be able to send this review
You only deserve 2 stars

bvc5432

7 years ago

App freezes

Can’t use and create an account because it freezes every time I try to put in my email address.

4!$6

8 years ago

Response from developer

Thank you for taking the time to write this review. Please email support@pocketgeek.com for help with your issue.

Secure backup

100 gb for free storage is a great way to back up my iPhone XR which bears the 5gb of free I could storage that is never enough.

Tech support is great to learn more about device and location services if found is lost is an extra back up if find my iPhone got turned off.

Iowa Guy Nick

8 years ago

Issues with notifications

The app is fine and I'm glad I have a way to back up my device, however, it's very annoying to get the "Uh-oh! U.S. Cellular® Protect powered by Pocket Geek® found an issue with your device" email after I have already backed up my device. I get a weekly notification to back up, and when I get it, I immediately go in and do the back up, and then as soon as I'm done, I get the email. Also, as soon as I close the app, I get the weekly notification again.

jedi0303

8 years ago

Response from developer

Thank you for the review. When you say you get the weekly notification again, are you referring to the backup reminder or the weekly health email? You can let us know by emailing support@pocketgeek.com. We will investigate this issue and resolve it. If you have anything else to share with us, please feel free to email us directly.

Safe

I feel more in control because of gentle reminders to backup my equipment. I know I’d forget otherwise!

Deannie1952

8 years ago

No WiFi

It won’t let me back up cause it says I have no WiFi which is false. I haven’t been able to back up in several months. Would like if they would fix this.

RepurposedMomma

8 years ago

Response from developer

Hello. We fixed the issue you were seeing. Please update to the latest version of U.S. Cellular Protect and try backing up again. If you are still unable to back up after updating, please contact us by emailing support@pocketgeek.com.

Apparently no WiFi

I all of a sudden cannot back up my data no matter what I do it says I’m not connected to WiFi. And I ad I am connected WiFi and actively using it. Please fix this issue.

Annoyed at direct

8 years ago

Response from developer

Please update to the latest version of U.S. Cellular Protect. The issue you were facing has been resolved. If you are still unable to back up after updating, please contact us by emailing support@pocketgeek.com.