UserTesting Reviews: Is It Legit?

Customer Experience

Positive experience27.0% of reviews
Neutral8.9% of reviews
Negative experience64.1% of reviews

~ Based on 729 written reviews from the US App Store.

What users say about UserTesting

Is UserTesting Safe?

UserTesting has mixed safety signals based on user ratings. AppsHunter Safety Score for UserTesting is 60/100.

This assessment is based on 2,745 user ratings, with an App Store average of 3.0/5.

Safety Analysis

45.2% of ratings point to a safe experience
7.9% of ratings suggest some concerns
47.0% of ratings point to a risky experience

~ Based on 2,658 App Store ratings for UserTesting.

Is UserTesting Legit?

UserTesting appears to be a legitimate app. AppsHunter Legitimacy Score for UserTesting is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Review of app

I like UserTesting pretty easy to use and register but I honestly think some of screen test should at least be 10$ and up. I tried one of the 1$ dollars screener and the amount of questions and reading took me over 30 minutes to complete which I personally think I should been payed more for my time because I answered every question to best of my ability and also gave my honest opinion which definitely what you’re looking for.
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Great side hustle app

I have made over $200 all together in less than 3 weeks. Paid out around $30 with no issues so far.

14 jours avant de recevoir le paiement

Un peu long deux semaines de délai pour le paiement.

The app doesn’t work

There was no plus or minus button to press on my screen during the practice test. The app doesn’t even function

They see you as nothing

I have been using UserTesting for over 11 years. I will tell you, no matter how much you put into this app/website and no matter how many times you get 5 star ratings, they will treat you like you are just starting and like you are completely worthless to them. Over and over and over again. Whatever issues you have. They will side with the "clients" no matter what happens. They will talk to you rudely in their responses always. They do not care about loyalty whatsoever. You mean nothing to them.
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Exceptional Usertesting Experience 😍😍

★★★★★

UserTesting is genuinely one of the most impressive platforms I have ever come across. From the very beginning, the entire experience feels professional, smooth, transparent, and incredibly user-friendly.

What truly stands out is how seriously UserTesting values both its customers and contributors. The platform creates a wonderful environment where your feedback actually feels meaningful and valuable. Every test feels like an opportunity to contribute to the improvement of real products and experiences.

The interface is clean, intuitive, and extremely easy to navigate. The instructions are clear, the overall process is well organized, and the experience feels thoughtfully designed from start to finish.

I especially appreciate the professionalism, reliability, and transparency of UserTesting. It is rare to find a platform that manages to combine technology, usability, and user feedback so effectively.

UserTesting is not just a testing platform—it is a place where opinions genuinely matter. The entire concept is brilliant, and the execution is even better.

If you are looking for a trustworthy, innovative, and professionally designed user-testing platform, UserTesting absolutely deserves recognition. It is easily one of the best platforms in its space, and I would confidently recommend it to anyone interested in sharing valuable feedback.

Exceptional platform. Excellent experience. Outstanding concept. Truly impressive work by the entire UserTesting team! 👏
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Waste of time

In my experience, UserTesting has been a complete waste of time. The platform makes it look like there are plenty of available tests, but I almost never qualify for any of them.

Even for a test that pays only $1, you may have to spend a significant amount of time just trying to qualify. Sometimes you have to answer around 10 screening questions first, and if you qualify, the actual test can involve many more questions or tasks. Altogether, something paying just $1 can take 20–30 minutes of your time.

The most frustrating part is repeatedly answering screening questions only to be told that you don’t qualify. It creates the impression that there are lots of earning opportunities, but very few actually become available to you.

For the amount of time and effort required compared with the compensation, I don’t think it’s worth it. Based on my experience, I would not recommend UserTesting to anyone looking for a reliable way to earn extra money online.
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Fraud

Work on the app for a while,earned up to 66$,waiting for my payment to come and I suddenly get an email of review video which I never had and they wipe all my previous payments for successful work done and they deactivated my account. I heard this is what they do on Reddit but I just wanted to give it a benefit of doubt.
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Crashing app

Any time I get approved for one, it seems to need location verification which never works on the app. It’s so annoying. Fix the app please!

Love earning money, hate app crashes

I love having the opportunity to share my opinions and feedback and earn money while doing it. It’s just really disappointing to get into a survey and have it crash in many times. I don’t even get any compensation for the time wasted.

Excellent

This is an excellent way to earn extra cash. You get out of it what you put into it.

Mic

It told me to go to settings and enable my mic, wouldn’t let me back in the test after. Wasted time to get signed up for everything just to get nothing out of it.

My review and u need help

User testing is a nice app when u can earn money but pls I have concerns my account was deactivated and I have been trying to reach out but I haven’t gotten any response

Nonfunctional

App doesn’t work. Can’t even enter in my email address.

Never able to test anything!

Every time I attempt to test before I can even get past the screening process the app blocks me.

Age? 18-25 (blocked)

Income 25,000 - 34,999 (blocked)

Sometimes I will click on a test and it will immediately just block me before I can give any information. Why even give tests if you don’t want anyone to test? This goes for everything on the app from the $10 recording tests to the $1 surveys!
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A disgrace to a modern app development

Hire a UX designer or at least test your app. Password field is completely blocked, you can’t see anything. Also doesn’t allow you to check if you entered it correctly

User testing

Payment system is good and tests won’t come frequently. We have to wait for long time for tests

Super Umfragen

User Testing ist absolut seriös und man wird sehr gut für Umfragen bezahlt. Auszahlung klappt einwandfrei. Ich kann diese Seite nur empfehlen.

Always glitchy

I’ve begun so many surveys that time out or just don’t load; the options are to decline (often before even getting into the screener) or continue…which then goes nowhere. The amount of work needed for $1 is unreasonable compared to other survey apps/sites.

Best Testing Website

I get $4-$10 for every website review sometimes you get a $30 or $60 test where you have to go on zoom. Ive made over $7000 since 2019. Good for snack money, water, food, ubers etc. I Love Usertesting. Such a blessing for me.