Wish I could give it zero stars
Sadly I bought a 3 yr membership. After entering a score incorrectly and finally figuring out how to contact someone to try to correct it I received this reply: “ You can no longer use the app to generate a USGA handicap. It can only be used to record scores. Have a great day”.
Ummmm The name of the app is USHandicap. Yet it can’t be used to generate a handicap. Wish there was a way to get my money back.
Ummmm The name of the app is USHandicap. Yet it can’t be used to generate a handicap. Wish there was a way to get my money back.
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DON’T BUY
Signed up and paid the annual fee. Then realized that it was no good to get me into the tournament I was trying to play in. Went thru their process of cancellation (no refunds) so that I wouldn’t get charged again in a year. Buyer beware - lesson learned. Only to see 1 year later another non-refundable annual charge added to my cc. Went thru app again to see why they ignored my previous cancellation. Had to call AMEX and put a vendor block on this vendor so as not to get charged again. Terrible experience- read all reviews. I ordered too fast trying to get a handicap # for a last minute entry into a tournament - it has now cost me $60 to never use it. Wish I could rate a zero star.
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What’s wrong with app
Used this ap for over 8 years no issues, yesterday the handicaps disappeared, can’t log on still have a valid subscription. Can’t find a support email to request help. If they don’t fix this, will go somewhere else. Otherwise been a great ap first issue with it.
Run away do not walk.
Similar to others I have attempted to cancel my subscription multiple times with zero response or effect. Moreover the system itself requires substantiation from a third party if not a club member. My next step if they do not respond is to alert our state AG to their scam.
One star only because zero is not an option.
One star only because zero is not an option.
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DO NOT BUY
As mentioned by several other people on here, your subscription may work for a year or two, but then it auto renews and you’ll suddenly be considered “free” member. When you try to upgrade through the app, it tells you no memberships available in your area. Tried to contact customer support but no response. Save your money and purchase any other handicap app on here
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Do NOT use this handicap tracker!
I have issues even giving it one star… There is absolutely no customer service available at all! It is very difficult to find anything about how to cancel your membership. There is an email listed but after sending three emails to cancel my membership I never got a response indicating such. I had to cancel the credit card that was on file so I would not be charged. That is absolutely ridiculous! This is obviously a complete hoax and just a way for unsuspecting customers to be trapped in a membership they don’t want. Complete and total waste of money!
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Golfers Beware!!
This app is a total scam and the customer service is nonexistent. I signed up last year and upon realizing this app does not provide a GHIN (which you must do through a club) I contacted support to cancel the same day. Fast forward 1 year, I get charged and have contacted support three times over the past 2 weeks with no response! There is no way for you to cancel membership on your own and when you send a support ticket in, you are not provided a ticket number or confirmation email to track the issue. I would never recommend this app to another golfer ever!!
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Needs an update!
I like this app for my handicap, but like the review above, customer service seems to be non existent. I’m afraid that when I do cancel my membership, I will continue to be charged! It’s also in major need of an update. A lot of courses on here that don’t even exist anymore.
DON’T BUY
Signed up and paid the annual fee. Then realized that it was no good to get me into the tournament I was trying to play in. Went thru their process of cancellation (no refunds) so that I wouldn’t get charged again in a year. Buyer beware - lesson learned.
Only to see 1 year later another non-refundable annual charge added to my cc.
Went thru app again to see why they ignored my previous cancellation. Had to call AMEX and put a vendor block on this vendor so as not to get charged again.
Terrible experience- read all reviews. I ordered too fast trying to get a handicap # for a last minute entry into a tournament - it has now cost me $60 to never use it.
Wish I could rate a zero star.
Only to see 1 year later another non-refundable annual charge added to my cc.
Went thru app again to see why they ignored my previous cancellation. Had to call AMEX and put a vendor block on this vendor so as not to get charged again.
Terrible experience- read all reviews. I ordered too fast trying to get a handicap # for a last minute entry into a tournament - it has now cost me $60 to never use it.
Wish I could rate a zero star.
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Long Term Con
I purchased this initially in March 2021 and everything worked fine, handicap was generated and able to be referenced by others. With this success, I allowed the app to renew in 2022. Suddenly upon my renewal the app claims that there is no longer a club in my area that would allow my handicap to be calculated. Despite reverting to the free version, the app still charged me for the full year. I have sent 3 different support requests to the company that have all been ignored. I am now out the cash charged by this app, as well as the fees to register in the GHIN as a result of this apps incompetence.
THIS COMPANY IS JUST CASHING THE RENEWAL MONEY WITHOUT PROVIDING THE ADVERTISED SERVICE! Pay the extra for the GHIN to avoid this con
THIS COMPANY IS JUST CASHING THE RENEWAL MONEY WITHOUT PROVIDING THE ADVERTISED SERVICE! Pay the extra for the GHIN to avoid this con
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Zero Customer Support
I like many other people on this review board paid for the 3 year subscription ($30) as it seemed like a great deal. I had no problems the first 6 months using the app and then my handicap suddenly disappeared. I have reached out multiple times to their support center through the app and email with no response. It appears I’m out my $30 plus whatever I’ll have to pay to get a handicap with a reputable company. Disappointed is not a strong enough word to describe this app.
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Crooked
Apple needs to dump them immediately . The first year was fine but then I had a auto renewed subscription apple took my money but I’m only allowed the free portion of their site . The same thing happened to the last person that reviewed this site . Do not use this app. I’ve sent them numerous emails and they have not responded .
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Beware !!!
This app appears completely unattended. It promised to calculate a handicap after at least three 18 hole rounds or combination of 18 and 9 hole rounds and does not do it. It assigned me to a non compliant club in Texas and I’m in Missouri. The club manager does not respond to messages. I have sent two tickets over the past two weeks for app support and received no reply. They promise reply in two days. I wish there was a way to get my money back. I have moved on to another app that is very highly rated. I should have paid better attention to the ratings. Don’t make the same mistake I did.
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#1 GARBAGE
Do NOT… I repeat DO NOT purchase any sort of subscription to this app or from their website. I purchased it hoping to get a handicap set up and verified but NEVER received it for days.. weeks. I sent in multiple requests to their customer support and NO response whatsoever.
The reason I wanted my handicap was for an upcoming tournament, so after the tournament was over I cancelled my subscription (still no handicap posted so what did it matter anyway?)
I then filed a report with my card company because I never got the services I paid for , and they sent me back with a report saying my request was denied because there are no cancellation policies for GolfNet/ us handicap.
Okay… but the reason I cancelled and asked for a refund is because I NEVER got the handicap or index in the first place.
But, low and behold I got the handicap when the card company sent me a print out from GolfNet .. coincidence? I think not. No response from anyone at GolfNet until they got a chargeback notice from my card company and only then did they care and do something about it.
Absolute scam, no customer support or results. Do NOT buy anything from this rubbish company. .
The reason I wanted my handicap was for an upcoming tournament, so after the tournament was over I cancelled my subscription (still no handicap posted so what did it matter anyway?)
I then filed a report with my card company because I never got the services I paid for , and they sent me back with a report saying my request was denied because there are no cancellation policies for GolfNet/ us handicap.
Okay… but the reason I cancelled and asked for a refund is because I NEVER got the handicap or index in the first place.
But, low and behold I got the handicap when the card company sent me a print out from GolfNet .. coincidence? I think not. No response from anyone at GolfNet until they got a chargeback notice from my card company and only then did they care and do something about it.
Absolute scam, no customer support or results. Do NOT buy anything from this rubbish company. .
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Support Does Not Respond
This is not what I thought it was. Is not affiliated with GHIN which is what I was looking for.
They make it impossible to cancel your subscription. I have been reaching out to support for almost a year now with no feedback and cannot figure out how to cancel. It should not be that hard.
I am at a point where I’m seriously considering just canceling the credit card it’s on and getting a new one.
They make it impossible to cancel your subscription. I have been reaching out to support for almost a year now with no feedback and cannot figure out how to cancel. It should not be that hard.
I am at a point where I’m seriously considering just canceling the credit card it’s on and getting a new one.
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This App is a Scam
Wish I could do 0 stars. Don’t buy this app. They don’t cancel your subscription when you ask and it’s impossible to speak to anyone on the “customer support” team. I’ve been trying to cancel my subscription for over a month and haven’t heard a response from any of my multiple cancel requests.
Not Ghin
I downloaded this and paid for the subscription thinking it was the ghin app (clearly not paying as much attention to details as I should). Am I the only person stupid enough to do that or are they purposely misleading people? After I’ve paid for a year subscription is it at least worth using? Anyone willing to explain to me the difference between this one and the ghin app?
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ABSOLUTE SCAM
this is the first review I’ve ever written about anything because I usually just don’t feel like taking the time, but I feel like this it’s my duty to help others avoid this trap. I’ve requested to cancel my membership 3 times in the past month since my renewal is coming up and there is no response from customer support whatsoever. There’s no option to take your credit card off. It’s a complete trap and scam-this is downright illegal.
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Been using the app for a few years.
Paid 2020 annual fee in April and App has worked fine until couple of weeks ago when and all of a sudden I try to log in and it tells me my username/email didn’t exist. Sent several messages to support with no response. I am thinking I am out my fee and the app no longer works for me, very frustrating.
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Would have been zero...
Seems that the support model for the US Handicap app is, well, non existent. I paid for my initial subscription three years ago and allowed the annual payment to be auto-renewed through iTunes. In April 2019, my first subscription renew cycle, the app managers didn’t pick up on my payment through iTunes and my account reverted to the “free” version which does not calculate your handicap. I sent a support request to reinstate my handicap and it was fixed in less than 1 week. Fast forward to April 2020. Same thing happens. Except this time I have received zero response to three separate support requests over a 1 month time period. I also managed to find a phone number to call for support, and it always sends callers to voice mail. Again, zero response to messages over a 2-week period. Appears that’s $30 down the drain.
Stay away from these jokers!!
Instead, find a local golf course and buy a GHIN handicap through them. There is a great GHIN app to enter scores and track your handicap index.
Stay away from these jokers!!
Instead, find a local golf course and buy a GHIN handicap through them. There is a great GHIN app to enter scores and track your handicap index.
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