USmart Go User Reviews

Customer Experience

Positive experience0.0% of reviews
Neutral4.8% of reviews
Negative experience95.2% of reviews

~ Based on 21 written reviews from the US App Store.

Is USmart Go Safe?

USmart Go has mixed safety signals based on user ratings. AppsHunter Safety Score for USmart Go is 58/100.

This assessment is based on 59 user ratings, with an App Store average of 2.7/5.

Safety Analysis

39.0% of ratings point to a safe experience
10.2% of ratings suggest some concerns
50.8% of ratings point to a risky experience

~ Based on 59 App Store ratings for USmart Go.

Is USmart Go Legit?

USmart Go appears to be a legitimate app. AppsHunter Legitimacy Score for USmart Go is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Приложение для галочки

Приложение которое просто не о чем, плохая функциональность лагает, знал бы замок не ставил бы

该软件不支持老款设备

老款智能控制kc1等,没办法通过该app进行绑定,老款app已经停止更新

latest update

after latest update in iphone app it dosent work it says you are not connected to internet .

error occurs

Network unavailable,and I did nothing,please fix it

Ok but… no integration

The app is working but the notification of someone ringing at the door are slow and the person left by the time I reply.
It’s not possible to identify if the door is opened or closed from the App and finally there’s no integration with Alexa or Google Home.

Very primitive app

Claim to have remote control over locking and unlocking, not true. Very basic functionality whereby if someone ring the bell , you get notification and you can unlock only. App needs major update to be able to use feature like opening the camera even if there is no trigger event, possibility to unlock remotely without a trigger event (bell ring), etc
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Response from developer

Please note that active remote video monitoring is determined by your smart lock’s hardware configuration. After successful network connection, press the doorbell on the lock and check the remote unlock alert on your phone: Only a captured photo means no video intercom support; A live image with a play button indicates the device is equipped with video intercom capability.

Shameless ads

Every time of use is the time of ads. Apps like this are making Apple like android.

远程开锁弹广告

有人按门上开锁键,手机收到开锁请求,打开软件后马上弹出广告

Disconnects regularly

This app gets worse, disconnects after updates seriously inconveniencing user. Works intermittently. Nit reliable

Last update

Last update make the live camera view not working

Poor App

I use this app for the Smart Door Lock system. But this App is really poor and rarely ever works these days. It takes ages for this app to open & load. Please kindly fix the issue!!

Useless app

It does not support remote unlock it just give notification for locking and unlocking
Developer please can you fix it?

App doesn’t open

App doesn’t open in iPhone or Android

Awful app with the least amount of functionality.

the app doesn't work 99% of the time.

Does not have all the features it claims

Claims to remote lock and unlock and it does not have that functionality… does not do anything at all but notify you when the door is open or closed and by who… that’s it no other options if it would let me I wouldn’t give it a star at all

Response from developer

Dear user, The availability of remote lock and unlock functions depends on the hardware configuration of your smart lock model. Some devices only support door status notification and access record push, while remote lock and unlock functions are only available on models equipped with WiFi module and corresponding firmware adaptation. You can contact our customer service via the entrance in the upper right corner of the APP with your device ID. We will help you confirm whether your lock supports remote lock and unlock

This app doesn’t work looks not useful

. Some thing wrong with this app.
i have 2 I phone 13 it’s work with one and doesn’t work another I phone 😡

Very slow

Slow, it doesn't support Alexa, I can't control the lock and unlock, please upgrade the app

Alexa

Very bad application, very slow and I can't control the opening and closing, and the important thing is that it does not support Alexa, please develop it please add Alexa

Slow, very very slow

Even though with their new server, it is still very slow. I just lost interest in using this app for my door lock

Response from developer

We set up servers in Hong Kong this month. Please try again

No App Lock/Unlock functionality

Bad, the app doesn’t have the remote lock/unlock functionality, be aware if you get the hardware locks the app is not good, wish I know before I got the lock 😞
1. Support remote lock/unlock
2. Support hardware scenes, example : every day at 10pm lock the door

Response from developer

We support remote unlock. Firstly press a command on the lock such as 8# or something else. Then a notification will be sent to the App. We can enter a password to unlock the door remotely.