Completely Frustrating
Response from developer
Hi there, We sincerely apologize for the frustrating sync issue you keep encountering after every app update. To help us troubleshoot effectively, could you please let us know what toothbrush you are using? Also, kindly update your device firmware to the latest version and try syncing again. If the problem persists after the above steps, please reach out to us via email at service@usmile.com with detailed issue description, and our support team will assist you further. Thank you for your patience.
Needs improvement
Besides that, everything is great. The brush itself works with or without the app, but the devs could put a few hours in on the login process.
Useless app
Response from developer
Hi there, Thank you for your feedback. Please kindly confirm where you purchased your toothbrush and verify you have downloaded the correct APP: - If your toothbrush was bought in China, please download **usmile Oral Care**. - If you purchased it from Amazon or [https://usmile.us/], please download the overseas version **usmile: Toothbrush & Oral Care**App Store. Different regional toothbrushes only work with their matching APP versions. If the issue persists after checking the above information, please reach out to our support team at service@usmile.com for further assistance.
