Spotty connection
Once the app decides to connect it’s great but it seems the service is down more than it is up.
No relay pictures plssss
I don’t want to see white people when i look at my accounts. (: please take away the photos i just want a simple interface no pictures.
Finally, an app that works!
Love the new updated app. Easy to use. Thanks!
New App is Useless
New app is not great and full of bugs. Currently, it will only show me transactions from the past week and then shows transactions from June 2023. It’s useless to call the number provided because all I’ve been told is they’ll pass along the message to the developers.
App
The old app was so much better. I use bill pay and at times there is an error and I try to pay it again and two payments come out rather than just one. It doesn’t always toggle between two different accounts and the bill pay opens in the wrong account. It’s terrible
Mobile deposit doesn’t work
Mobile deposit does not work. It freezes every time I try to take photos of my checks
Mobile deposit doesn’t work
I keep updating this app but the mobile deposit feature still does not work. Crashes the app, turns the photo viewer the wrong way and at times just turns the screen white. Old app worked great for this, not sure why we were forced into this one.
Glitchy and kicks me out
This new(ish) app is awful!! It glitches and kicks me out all the time!! I have to sign back in repeatedly. I keeps sending me codes for no reason. I cannot look at any of my statements besides March of 2023. It doesn’t matter which month I click on, it opens March of 2023. The purchase history has no information. Just name and amount. It used to show routing or tracking numbers in the old app. This one shows nothing. Anything purchased from Amazon is listed as “books” I do not understand why they made a new app that gives us less information and is more of a headache. And why is it still having so many issues?! It says this app is 4 years old and y’all still haven’t figured out how to get it to work properly?! Please just let us go back to using the old one. This is frustrating!!
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Aesthetically convuluted
I’d love a resource to show how this app is functionally superior. Aesthetically it’s rough. It’s difficult to distinguish between where on account begins and another ends. The color scheme is bland. It feels congested, there is very poor line spacing and has sacrificed simplicity for some implicit functionality that I’ve yet to discover I guess. I prefer the old app.
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Not user friendly at all
Please go back to the old app. We tried over and over to transfer money to another one of our UPCU accounts and it just won’t let you. Way too many steps required in this app for everything. You have definitely gone backwards with this app!
Doesn’t work well
The old app function a lot better. I don’t know why but when you switch from one account to another account. It sometimes crashes the app or just spins or just doesn’t change. So I restart it and then try again and it happens over and over. When using the old app switching from one account to another was fluid. And actually function. The same when looking at transactions. It crashes all the time.
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Way worse
Absolutely terrible user interface. The previous app worked just fine and now it is unnecessarily complicated and messy. When I pay off my CC it still says payments are still due so that’s also annoying.
Bill pay is horrible and app is laggy
Fix bill pay, all of my bill pay contacts are missing or old after upgrade.
Needs more user friendly features
This new app will not allow me to transfer funds from my account to other UPCU accounts when I click on that option. This was available on the older app.
Also, other financial institutions allow you to sort withdrawals/deposits by type which make budgeting way easier.
Being able to quickly flip through months seems to have gone away too.
Also, other financial institutions allow you to sort withdrawals/deposits by type which make budgeting way easier.
Being able to quickly flip through months seems to have gone away too.
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A downgrade
The new 2024 app is far inferior to the previous app. Harder to navigate, slower, less responsive, transactions only load 5 or 6 entries, and more problems. I much prefer the old app!
Not complete
I used the old app and now this new one. Both are incomplete compared to the website version. This new app doesn’t allow you to add new payees in the bill pay and the list of payees includes long unused payees. Along with this there payee list is incomplete, so I have payees that are no longer needed and can’t remove and payees that are actively needed but aren’t there. This app in my opinion is only good for seeing your accounts and making internal transfers otherwise I use the web version. Developer needs to look at the web version vs this version and bring this app up to the level of the web version.
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Great app!
You can do so much more in this new app than the old app. Much appreciated!!
2024 new app
This new app is not very aesthetically pleasing to the eye. It may work better on the backend, but the front facing page leaves a lot to be desired. Maybe add some color to it?
remote deposit
remote deposit is so badly built that it flips my camera, doesn’t give me the guidelines, says i’m not using the front of my check, won’t even let me scan in the back part. terrible.
Glitchy and poor layout
Tho old app works better, but I’m excited for when this app gets patched up.
I mainly use the app for transfers, so keeping the transfer button easy to access is a big deal for me.
I mainly use the app for transfers, so keeping the transfer button easy to access is a big deal for me.
