Intermittently unable to access app and poor technical support.
After spending several hundred on this app was disappointed to find I couldn’t log in, at seemingly random times. Repeated error on the splash screen saying “the app requires an active account”. As I’d paid and successfully logged in with my same credentials on other occasions, I was stumped as to why I’d get this randomly. Tech support basically consisted of telling me to delete the app and restart. After trying this to no avail, tech support has washed their hands. According to their email, this app is “not meant to be the primary access.” And I should just log in on a computer terminal. Which seems scammy, as why would they sell access to an app that they don’t expect to function as advertised? I have weeks of paid subscription time that were unable to be used, and am still paid up for several future weeks that I am likely unable to gain access. Customer service refused to reimburse for the weeks that the app has been inaccessible. They tell me I am the only one with these issues. If that’s true, and the app itself is not buggy, the company might have let me know what I can change in my end to get a more reliable log in. I received no such help, just basically, I’ll paraphrase, “if it doesn’t work on your phone, don’t use it then.” It’s an incredibly expensive app for something so buggy and devoid of tech support/ customer service. Doesn’t matter the quality of the product: if you pay for it and cannot access half the time, it’s really not worth your money. I do not recommend.
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Worst app
not working properly needs so much change
App Works Now
They fixed my issue promptly
Doesn’t work
Will not allow me to login
App not working
Literally been loading from the login page for over an hour! The app prompts you to login and you get a loading sign that spins in a circle leading to no success with logging in.
