Unreliable App
Too many incidents of Gateway Unreachable. Feedback typically stating that wifi may have changed when nothing has been changed. It is not reliable for remote control. Rather dissapointing
Heating
Works
Stoped working
Stopped working, did a reset and disabled as suggested, now will not link to Alex account
Simple and effective.
Vaillant’s remote control app for the gas boiler central heating is simple to use and effective for a boost to the regular settings if there is a cold snap. Ability to set the duration of any overrides means it’s cost effective too.
1 Thanet Road
Ok
Unreliable
Constantly looses connection during the day (and every day), so having to keep checking and set temperature manually on thermostat. Use to be much better?
Ary
Ahmid
Great when working NO useful info when not
Great when connects you thermostat to your boiler, but if your thermostat looses connection there is zero info, just a blank white screen. No troubleshooting steps nothing
Stopped working completely
I used the app to set up my heating system two days ago but today it has stopped working. The app no longer opens so I am unable to control my heating
Dreadful Service
I couldn’t download the vSmart app, I asked for help and received four emails with unhelpful information. On the fourth email (which I received after five days) after chasing a reply, I was told I needed the vSmart App on my phone. Which I said I couldn’t download in my first email. I would be embarrassed if my level of service in my job was so appalling!
Show more
Easy to use and worth getting.
Helps me control my heating where ever I am in the World. You are able to boost the heating temperature and decrease for st periods. Especially good if the temperature outside suddenly changes. Pity the “I’m away” option no longer gives you the option to set a date and time for your return.
Mr
Samir
Great App
Had the Vaillant thermostat / controller / programmer and the app on my phone for 3 weeks now. It has been easy to set up to specific times and temperatures for each day. It is easy to set a holiday mode or even just going out for part of a day. We were abroad during this period and it was easy to set the boiler back to normal temperatures from frost protection 3 or 4 hours before ETA home. The app varies the boiler water temperature for the radiators according to outside temperature and any time I’ve checked it seems pretty accurate in the estimation of the outside temperature. Too early to say if this will lower gas bill. I’m optimistic that the system is working much more efficiently and the house reaches our comfortable temperature a good
bit quicker. It’s easy to see the inside and outside temperatures any time anywhere so you know exactly what the boiler is doing. Would highly recommend.
bit quicker. It’s easy to see the inside and outside temperatures any time anywhere so you know exactly what the boiler is doing. Would highly recommend.
Show more
vSMART app frequently won’t connect
This app is terrible. Their servers frequently don’t connect. Rather than admit their problem you waste your time double checking everything at home - but it’s their fault.
Don’t use this system, hook the boiler to another RELIABLE service.
Don’t use this system, hook the boiler to another RELIABLE service.
Very handy
Enables me to control my heating/boiler remotely.
Best App
Best boiler and app
Review
Generally I’ve found the app good and useful. It can be glitchy. It also doesn’t show what the boiler screen does when there is an error, I have to go into the loft to see what is on the boiler which is frustrating. Also won’t show me heating water pressure or any of the readouts. This has been an issue for me.
Currently the app is just giving me a blank white screen!
Currently the app is just giving me a blank white screen!
Show more
Mo 4361
Good
Brilliant
It’s brilliant.
I like it
Works well
