Nightmare
The app barely lets you login and it’s very difficult to find where to login online. I been banking with them since ‘08 sadly this may be why I have to leave them
Great Experience (Heather Entriken)
My frustrating experience with Truist Bank was eased when I moved my accounts to Vallant. Working with Heather was easy and she is a total professional!
Trash
Tired of this weak app. I’ve had nothing, but problems with it ever since I opened this account
A couple problems.
It’s quite often that when I open the app it either doesn’t work or when I type my credentials in, it says it can’t verify my credentials. I swipe out the app and reopen it and it works fine the second time. It’s a minor inconvenience but it’s quite annoying. I also wish it had a notification feature for when my account gets overdrawn. I have my account set to reject payments that would overdraft my account but for some reason autopay payments still go through. So it would be nice to know when it’s overdrawn to be able to bring my account into the positive instead of being charged the overdraft fee out of the blue.
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Absolutely HORRIBLE!!!!!!
Just HORRIBLE. GOD AWFUL. I MEAN WHAT THE HECK.
Love this feature
I love being able to deposit checks in my account. It saves time. Thank you Pinnacle bank!!❤️❤️❤️
Terrible App
This is easily one of the worst apps on my phone. There is always something wrong with it or just won’t even open. Terrible app.
Seriously considering switching banks because of terrible app
App runs like the early 2000’s on a brand new phone. Never fails to piss me off especially when I need it.
👍🏻👍🏻👍🏻👍🏻👍🏻
👍🏻👍🏻👍🏻👍🏻👍🏻
Inconsistent
This is the worst banking app. I can’t count the times I’ve been in a store and need to unlock my card or check a balance and had to leave without purchasing anything. The app is extremely slow and has major issues. Has made me hate my bank.
Okay
So, this app is insanely inconvenient unless you carry your username and password the old fashioned way. Face unlock gets randomly turned off. Sometimes it won’t accept your current password. To reset the password it supposed to send an email but doesn’t. Every single freaking time I have to call and wait for a person just to reset the password. This app is just frustrating
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Frequent Issues
This app has many inconsistencies. It seems that at very important times when I have needed access to my account info I’m unable to get into it. The app frequently displays the message
“We are experiencing technical difficulties and apologize for the inconvenience. Thank you for your patience as we work to restore service as quickly as possible.”
In addition to this, the FACE ID feature periodically turns off and doesn’t allow for quick log in. I have to manually type my password in then go into the apps settings to turn this feature back on. It is more of an annoyance than it is helpful. The app simply does not run smoothly and is unreliable. In an emergency, checking the account balance would be a necessity and with the sever frequently being down or whatever the issue is that causes the app to fail is a big problem.
“We are experiencing technical difficulties and apologize for the inconvenience. Thank you for your patience as we work to restore service as quickly as possible.”
In addition to this, the FACE ID feature periodically turns off and doesn’t allow for quick log in. I have to manually type my password in then go into the apps settings to turn this feature back on. It is more of an annoyance than it is helpful. The app simply does not run smoothly and is unreliable. In an emergency, checking the account balance would be a necessity and with the sever frequently being down or whatever the issue is that causes the app to fail is a big problem.
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App stuck in 2008
Has a lot of menus but doesn’t have much actual functionality. No widget to see my balance on home screen. No dark mode icon so it sticks out. Icon is ugly out right and isn’t modern. The app’s servers seem to be down at random times, so I can’t even see my balance. Notifications are hit or miss. Sometimes I get them about my purchases, sometimes I don’t. The bank doesn’t seem to know what some purchases are, so they just show up as acronyms or letters and numbers. The bank also doesn’t play very well with budgeting apps. It’s just flat out basic banking, which is okay if you’re an older person I guess.
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Best Bank!
I have never used a Bank that employed such gracious and intelligent people. Thank you for being my Bank!
Great app
I love using the app it’s easy to use and does everything I need
Change
Seems that often and arbitrarily Pinnacle will not allow me to use facial recognition. Also the ATM does not allow multiple transactions. Have to reinsert card to make another transaction.
Mobile Bank app issues
I tried to check my balance on my Pinnacle Bank app today on my phone and it will not let me login due to a slight glitch and it kept saying “an error occurred” several times and at this point I really upset about it and can’t seem to trust y’all.
Awesome features
This app is easy for even a boomer like me!
App
App is great for everything except mobile deposits! Can’t EVER find the endorsement on the back!
Extremely annoying
Sick of this app when I need it the most it doesn’t work! Doesn’t recognize me won’t let me in until hours later