Error on app
The mobile app needs to show the totals for everything. It’s running into wielding and you can’t see it.
Double writing
The mobile app has been showing writing over other writing for a while. I know they are aware but when will it be fixed
The app is great
The app is great, but if there could be an option to automate money into savings, etc., that’d be great.
ability to read
why can i no longer see the amounts unless i touch each transaction? The amount is overlapping the words. Makes it time consuming
Needs fixing
I have been a member since Valley Star came to Danville. I am never able to get to the local branch because of business hours so I try and use the app. But there are constantly issues such as the ones I’m having now trying to deposit checks through the app. And keep getting errors and logs out. Can never get in touch with anyone to fix the problem so I’m considering switching banks all together.
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Dreaded the change
Dreaded the change, but has worked out better since the change! Keep up the great work. Happy New Year
Garbage
Automated phone service and LIMITED online assistance. Communication efforts are the worst a business could hope for. Very unprofessional in all levels. Can’t call a single branch, automated phones don’t work, online can’t process any activity on my account. Totally worthless for a person who works out of town during business hours and no weekend hours.
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Transfer fee charges
I think that they should allow unlimited transactions. It’s our money to move how we see fit.
Suggestion
I have another bank account with another bank that takes pictures of my checks. I find this to be very helpful seeing the checks info on the checks that I write.
I would hope that Valley Star would introduce this feature as well on the papers statements as well as on the online banking.
I would hope that Valley Star would introduce this feature as well on the papers statements as well as on the online banking.
Unstable
I open the app only to get a “spinning wheel.” Then I remove the app and reinstall it. But it is necessary to take that action whenever I want to use it! Emails to the CU have brought no change. I’m thinking of quitting this financial institution because it is so frustrating. Is its poor app indicative of the problems of not taking customers complaints seriously?
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Startup
The perfect bank to start a new business with!
Problem
It’s always a problem if I have money in checking and a bill is pulled out my savings. I didn’t know that they can pull money out your savings?
Always something
Always something
Not intuitive
It’s very hard (even though I use the app frequently!) to remember how to get to your FULL statement rundown, not just recent purchases; it’s equally as hard to remember how to get to your credit card account. I have issues with the check deposit feature almost every time I use it; last time I had to send a $25 check to Richmond like I used to ten years ago. Something about this app just doesn’t make it user friendly. Too many hoops to jump through.
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As a previous entrust member, the entrust app was far better, more intuitive, and easy to use.
As a previous entrust member, the entrust app was far better, more intuitive, and easy to use.
Hate this App!!!
EVERY SINGLE time me or my husband use this app we get locked out of our account and have to spend 30+ minutes on the phone to get help unlocking it. I husband refuses to even use the app any more because it is worthless. We are having to switch banks. Just save your time and join another bank!!!!
Barely functional
The only remotely high-tech aspect of this app is fingerprint touch ID on the iOS version. It is barely functional beyond checking your balance — the way it lists transactions includes no helpful descriptions or details. It is not a user-friendly interface and the internal transfers and check deposit features only work sometimes.
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Minimal functionality
Terrible app. The Entrust app was far better. This is only good for checking your balance; there is literally almost no other functionality. In fact, the display of information is so glitchy and poorly organized, you can barely even do that. And you certainly cannot deposit checks or control your debit card or do anything else most mobile banking apps offer. This is literally one of the worst apps I have ever used. The people at ValleyStar are friendly enough, but they really need some help with app and website development.
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SLOW!!!!
Slow Slow Slow - Hangs up with no way to get out except delete the app and try again!
Dislike this app
As an Entrust member prior to the merge of credit unions I can say I dislike this app. Entrust’s app was better specially when viewing transactions. The descriptions on transactions are long. The viewing of the information in general is not very organized.
Barely good enough
Gives me minimal information. Can’t see copies of my credit card bill or balance due. Can only see currency credit card balance. Would be great if I could see the balance due and due date.
