Bad service experience
On 15 August 2026, I registered and deposited 250 MKD into the required internal wallet to book a taxi. However, the app consistently showed no available vehicles, preventing me from using the service.
I requested refunds via in-app support and Instagram on 16, 18, 19, 20, and 21 August; support promised completion by 24 August, but as of 26 August, I have received nothing and they stopped responding. The app lacks a proper complaint-resolution process, offering only a generic feedback form.
This contradicts their App Store promises of "instant ride booking" and "reliable drivers" in Skopje.
Another review from May 27 reports similar issues with prepaid credits.
UPD: got the refund on 03.09
I requested refunds via in-app support and Instagram on 16, 18, 19, 20, and 21 August; support promised completion by 24 August, but as of 26 August, I have received nothing and they stopped responding. The app lacks a proper complaint-resolution process, offering only a generic feedback form.
This contradicts their App Store promises of "instant ride booking" and "reliable drivers" in Skopje.
Another review from May 27 reports similar issues with prepaid credits.
UPD: got the refund on 03.09
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