Bad App
This app has never worked and it looks like someone paid a 10 year old to design it. I don’t know how someone can manage to make something look so straight forward and still not work. It’s like they didn’t even try. The website version is even worse.
Long wait time
I don’t like how it’s such a long wait time to get a hold of customer service agent and it gets annoying cuz the machine repeats itself over and over. And in the app doesn’t give option to cancel you have to contact the customer service line.
App is useless and freezes up too often
The app is virtually useless now. You can barely get a scheduled ride when needed, the app constantly freezes up and then tells you to call for arrangements and you can no longer pay with your bank/ credit card anymore. Won’t even let you add auto pay method like it used to. It’s too bad because the drivers and the service itself is wonderful and helpful and easy to use. The app needs serious work. I hate using it now and can barely schedule rides anymore.
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Suggestion
The service is good, but the past few weeks, I don't know what's going on. Why am I not able to pay with my credit or debit card? I tried adding my card to the app, and it keeps saying unauthorized. This is very inconvenient, because I prefer to pay with my bank card. I don't have cash on me all the time, and it is much easier to pay with a debit or credit card. I hope this will be fixed very soon.
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My review
Good service and very convenient for someone like myself that is visually impaired trying to coordinate transportation.However, when I try to add my bank card to the app, it won't go to a next screen to save my card info. I use VoiceOver on my iPhone and even tried to have a sighted family member try it with VoiceOver off, and it still doesn't go through.
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