Please get rid of this version
Please delete this app! Thx it keeps reloading on my phone even though I removed it!
Recent update
The new app is terrible, the stupid rotating star whenever something is loading makes me feel dizzy.
Even after updating, all reverts to old and asks to update again
Even after deleting the app, redownloading it, and launching again, it keeps bouncing between the old and new app, over and over again. Enabled Face ID just to keep entering my password. The worst app ever
New app
I love the new app. I find it easier to use. It feels much cleaner and clearer to use all round. Glad they have finally updated it.
Why?
Why is this app now telling us we have to download a different app? Why not update the current app? Sketchy.
New update
I’m a millennial and the new update is so bad
Cheque Deposit
Impossible to find cheque deposit button on new app even looked online and the menu it was showing was the same but mine is missing cheque deposit button?
Crashes often
It’s slow and crashes often. Sometimes it won’t even let me deposit my check. The shadow problem could be solved by turning on the flashlight when the camera is activated to take pictures of the check. RBC app does that and it’s flawless!
E-transfers no longer go through the app
It sucks
Looks fancy but crashes
It looks nice but doesn’t always work; doesn’t load. I can’t receive etransfers on the app anymore, just the website… a step backward?? Fix it or bring back the old app please!!
This app sucks
This is thé worst app I ever used. It always crashes.
The new app doesn’t work
Second time I’m writing a review to share that the new app does not work. Does not allow me to log in, kicks me out midway of my transaction, tells me transaction was not processed, yet money left my account but the recipient never received it. Four days now on calls with Vancity to try and recover my lost e-transfer. And the IT developer messaged me to tell me it is my fault - my phone is probably not updated to the latest iOS, or I have spend too much time in my screen - you see, all of you not liking the new all and how it doesn’t work - it is your fault! Nothing to do with how horrible the new app, website and system is!
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Great Service
I recently moved here from Ontario and opened an account and the manager Boshra was very helpful one of the best experiences I have had. Thank you and I would recommend Vancity 5/5
bring this version back
the new app is a nightmare. please reinstate access to this version
Awful Dysfunctional Redesign
The old app was great! It had no issues and everything worked fine. Unfortunately the new design looks like it was designed by a 12 year old in 1982. Graphics load slowly and now I’m forced to search through my passwords twice as they are no longer tied to the app and there is no way of doing this. More importantly, the app does not function correctly as credit cards show transactions twice (posted transactions appear under both Pending Transactions and Posted Transactions), therefore totals are unclear. I would suggest VanCity return to the previous app or risk losing members.
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App has become unresponsive.
Uninstalled and reinstalled in IOS 26.2 iPhone 17. Still not able to do anything in the app. No buttons work.
So much better!
The dashboard gives a good overview of all your accounts, and includes a total balance, to get a quick glance at your overall financial health. The design layouts and fonts are modern and feel like a proper fintech app. The e-transfer flow is also much improved, making it faster and more intuitive to add a new contact and fire off an etransfer quickly.
So much better than the old app, well done.
So much better than the old app, well done.
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Not working
This new digital look for VanCity is not it. Please go back to the old app as it was fine this whole time
Almost perfect
It’s a well-made, efficient app. It would be perfect if you could do an all-accounts search for an item.
Horrible interface. Why change an app that worked?
Dealing with Vancity, with their CEO who likes to change things without reason, is becoming increasingly frustrating. This app, and their new website, are good examples. By continuing this ugly philosophy they are making dealing with them increasingly difficult for seniors, as well as people with learning and visual disabilities. We already have to travel to our branch to take care of financial things that were automatic when our accounts were totally joint. None of these changes are improvements. Most often , like with this app, they make things worse.
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