Amazing
Response from developer
Thank you so much for the kind feedback! We’re thrilled to hear you enjoyed the restaurant, the service, and found the app helpful. Our team will be so happy to read this. We really appreciate the recommendation and look forward to welcoming you back again soon 😊🍝
Can’t sign up
Response from developer
Hi there! We are sorry to hear you are having some issues joining Vapiano Rewards. Phone numbers must be entered with country code in order to be accepted. For example, if you type your number in the below format, it should allow you to create an account. Phone number formatting example: 61422123465 I would love to help further with any questions you may have. Could please contact our team at myexperience@vapiano.com.au
No points added
We were taking our order with stuff not QR.
Response from developer
Hi there! I'm so sorry to hear you never received points for your order. At the moment, our POS system doesn’t automatically connect with our loyalty system. So to receive points instantly, orders do need to be placed through the QR code on the table. For orders placed with a team member, points can be added manually afterward, and it looks like this didn’t happen on this occasion. We appreciate you letting us know and have shared the feedback internally to help tighten the process moving forward. Could you please reach out to our team at myexperience@vapiano.com.au and we will get this fixed for you.
App needs to be fixed
Have removed the app and re-downloaded it and still nothing.
Response from developer
Hello, thank you for taking the time to leave a review, and sorry to hear the app wasn’t loading for you. We have passed this information onto our developers to investigate. We would love to chat further about your experience, if you could please contact our team at myexperience@vapiano.com.au
