Scum of the Earth
Great!
Scam
Best Pokémon go community app
Pokémon scam
Don’t buy from them it’s a complete scam and waste
and proceeded to ask for assistance on receiving my package every time I would ask a question in one of their live streams they would ignore my chat, so I reached out to customer service and I only get a response every 12 hours and tell them yet to receive my package
Response from developer
Hi Justin, I’m really sorry to hear about your experience — that’s definitely not the standard we aim for. I want to clarify a couple things so there’s no confusion for others reading this. The product you purchased is a digital tutorial, not a physical package, so there isn’t anything that gets “shipped.” After purchase, instructions are sent via email and can sometimes land in spam/junk folders or be missed if multiple orders are placed. We also noticed that a second order was placed manually, which may have added to the confusion. Our support team does respond in waves due to high volume, but we always work to make sure every customer receives what they paid for. If you’re still missing the tutorial or need help accessing it, please reach out again and we’ll make it right immediately — whether that’s resending everything or assisting step-by-step. We appreciate your feedback and are always improving both delivery and support speed. — PokeTips GO Support Team
Best app ever
This app is amazing
My opinion
scammers beware
Best app for help/questions
Scam/slow to reply for customer service
Response from developer
Hi Braxton, I’m really sorry to hear about your experience — that’s definitely not the level of service we aim to provide. To clarify, all orders are processed digitally and a confirmation email is automatically sent after purchase. In some cases, these emails can land in spam/junk folders or be missed, especially if there was a typo in the email entered at checkout. We do handle a high volume of support requests daily, which can sometimes cause delays, but we always make sure every customer is taken care of. When reaching out, we ask for an order number so we can quickly locate and verify the purchase — without it, it can be much harder to track down the issue, especially if multiple emails were used. If you’re still missing your order, please reach out again and we’ll prioritize getting this resolved for you immediately, whether that’s resending everything or assisting step-by-step. We appreciate your patience and feedback as we continue improving our response times and delivery systems. — PokeTips GO Support Team
