VCE Sales CRM by Volvo CE

VCE-CRM gathers customer interactions across all channels in one place. Analyses it to help in improving customer experience, satisfaction, retention and service. Target Business acquisition through Lead to customer conversion and relationship management with potential customers. • Contact Management – Dynamic Customer database, Cold Call/ Courtesy Visits, Customer relationship management (Pre-Sales & Post Sales), • Lead Management – Pipeline management, Opportunity Management, Funnel management, Forecasting, Lost sale analysis, Conversion ratio, Market Share, Participation, Sourcing etc