I’ve been a subscriber of this app for a few years now, and was honestly been happy with my experience. However- earlier this week, the app functionality has quit, and it says that I am no longer of subscriber… everything on my end shows that should. I was charged, Apple shows an active subscription, and my next renewal isn’t for another few weeks. Contacting customer service regarding this wasn’t much of a help… I was told to call Apple, and that they couldn’t help me at all because it’s an Apple issue and I don’t subscribe through them directly. I ask for a manager, I then get 3 different responses; first I get put on hold and then told he’s not in and I can leave a message. I agree, after a brief hold I get told his phone is having an issue and hold again. Representative then returns again and says the manager on the phone with a customer and will return my call - it was never returned. I go ahead and contact Apple, and I’m told I have to contact the app developer. Basically I paid for a months subscription and got about 2 weeks with a free runaround. Easily the worst experience I’ve had with any subscription on the App Store or anywhere else.
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