Fixed a Glitch
I wasn’t going to install the app but it was needed to update the bikes software. Installation and updating went off without a hitch, and now the battery is charging normally.
Ugh
Won’t let me set up bike. Network error. Not real happy with this company right now
stopped working
says log in. cannot log in. now cannot use app at all.
Error first try
Can’t even log into app. Got an email code. But no password or way to use it.
Horrible app
It shows I’m connected but fails to ever let me do anything. When I go to the connect to app on my bike screen it just comes up with the barcode. Horrible app
Apple Watch support
You must have your phone on you if you’re using your Apple Watch with the bike (Tempo), which defeats the purpose for me. Please add development efforts to make the Apple Watch usable as a heart rate monitor without needing to have the phone with you.
No km/hr Setting
How can there NOT be an option to switch units from imperial to metric in Canada!! Please fix!!!
Works great
Works great for updates to my bike.
Works great in May of 2026
5 stars from me. Quite a few bad reviews here, but maybe they are old because I just got my bike and the app connected with no issues and works flawlessly. It offers a lot of functionality. Love the app and love my bike.
No km/h
Nice app, but there is no km/h option for Canada. Developer, please fix this
Bad app
This is app doesn’t even open to the offered choices!
Fix needed
Your app is good enough, but note that its hardcoded in mph which is not desirable. Theres an option to switch parameters of the bike to kph, but it only applies to the bike settings not the app data fix that!
Mapping Function Inop
I have two Velotric T1ST commuter/fitness ebikes. Both connect to the app easily and the settings function as they should. The problem is with the mapping functionality. At first it seems like it will track my ride, but it doesn’t. Not once. I’d rather mapping not be a function of the app if it’s not going to work. Since settings are easy to access via the bike display, the app isn’t very beneficial in my opinion.
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Connection issues
can’t connect to internet with the app. Can’t login. And My rides not syncing properly
Awful app
Very unreliable. Doesn’t connect. Poor customer service. Should have purchased a different brand.
Why all the negative reviews?
It works well and does everything advertised. Easy to set up and a nice addition to the bike.
T1
I wish Velotric just created a T1 bike that didn’t need to have an app pairing. The amount of times that the app has unpaired from the bike and doesn’t pair back easily is countless and makes the whole experience of owning one rather negative. A simple on/off button on the T one would’ve sufficed.
Terrible
I can’t even create an account!
Many bad features
After using this app and riding my Discover 2 for 10 months, here is what I have experienced so far:
Auto light is worthless- lights turn on way after road is dark, then when there is a little ambient light they turn off again.
My cruise control on 4 occasions decided to automatically try to accelerate past the speed I tried to lock on to. As for service , I asked them where the light sensor was located so I could add a neutral density cover to make it turn on earlier, they sent me a photo of a different model bike’s display. As for the cruise failure I was told to videotape the bike, so either I buy a clamp to hold my camera , or I ride with 1 hand steering . And the app says it locks the bike, they don’t tell you that applies to a different model.
Auto light is worthless- lights turn on way after road is dark, then when there is a little ambient light they turn off again.
My cruise control on 4 occasions decided to automatically try to accelerate past the speed I tried to lock on to. As for service , I asked them where the light sensor was located so I could add a neutral density cover to make it turn on earlier, they sent me a photo of a different model bike’s display. As for the cruise failure I was told to videotape the bike, so either I buy a clamp to hold my camera , or I ride with 1 hand steering . And the app says it locks the bike, they don’t tell you that applies to a different model.
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Missing Features
The description claims the Velotric bikes can be locked or unlocked via a phone. This is a terrific feature if it actually existed. I can find no place in the app where it even references a lock.
