VENDÉGEM Szállás User Reviews

VENDÉGEM Szállás
VENDÉGEM Szállás
Magyar Turisztikai Ugynokseg Zartkoruen Mukodo Reszvenytarsasag

Top reviews

Worst app ever

We cannot check in unless we submit everyone’s passports. You have to scan the passport and cannot manually type it in. But everyone is in different countries so impossible. Zero common sense!!! Will never ever travel to Hungary again. Airbnb should inform us of this hassle BEFORE you cannot cancel anymore. Stay away from Hungary and Airbnb…book a hotel instead, million times easier!!!
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Response from developer

Thank you for your feedback! The link required for pre-registration of guest data is sent by email to the guest who finalizes the accommodation booking. On the interface available via the link, everyone can scan their ID document, so there is no need to enter the data manually. If the link is reopened after a guest’s data has already been recorded, the details of the previously recorded guest data cannot be edited or viewed. The law requires every Hungarian accommodation provider to scan guest data on the guest's photo identification document and store it in the data storage location designated by the Government. Further information on the scope of the data stored, access to the data, data processing and legislation please visit https://vizainfo.hu/.

Extremely disappointed!!!

It's really difficult to use! Now it's malfunctioning again……

Response from developer

If you experience any malfunction, please contact our customer service at turisztika@1818.hu or 06 1 550 1855, available 0-24 hours. In case of a written report, we recommend that you attach a screenshot of the phenomenon, with an accurate error message, in order to speed up the troubleshooting.

Unnecessary

There’s no reason this information can’t be submitted via webpage. Forcing visitors to download an entire new app onto their phone is unnecessary.

Response from developer

The accommodation provider is obliged by the amendment to Act CLVI of 2016 on State Functions Pertaining to the Development of Tourism Regions to scan the data on the guest's photo identification document with a document reader upon arrival. The guest is obliged to present his/her document to the accommodation provider in accordance with Article 34 (1) of Government Decree 414/2015 (23.XII.). For further information on the scope of the data stored, access to the data, data processing and legislation, please visit https://vizainfo.hu/en/.

Date of birth entry unavailable

Very frustrating, even changed to Hungary connection to see if fixed bug. The calendar feature does not work to enter details and you can’t override the pop up to type this manually!

Simply doesn’t work

Absolutely rubbish app

Needs Improvement

The app needs a little improvement with the UI and functionality. Like what the other reviews mentioned, some words/phrases are still in Hungarian even if you select English. There are also lots of questions on personal details but not necessarily needs to be completely filled out so its good if it states or puts an asterisk for the required information only.
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Rubbish

As per other reviews - some of the app is in Hungarian when you select language and you can’t add DOB, so you can’t proceed with application.

Typical

I bet the software ‘developer’ is close to the orban government and got a fat (zero competition) contract for this app. Then found the cheapest sub-contractor possible to actually write the code, and then took the profits and built a villa on the Croatian coast.
Only a dictatorship would want all this data for you. Or a crime syndicate. Luckily in Hungary it’s a two for the price of one package.
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Response from developer

The accommodation provider is obliged by the amendment to Act CLVI of 2016 on State Functions Pertaining to the Development of Tourism Regions to scan the data on the guest's photo identification document with a document reader upon arrival. The guest is obliged to present his/her document to the accommodation provider in accordance with Article 34 (1) of Government Decree 414/2015 (23.XII.). For further information on the scope of the data stored, access to the data, data processing and legislation, please visit https://vizainfo.hu/en/. It is important for us to provide innovative digital solutions for the tourism sector; therefore, we welcome any suggestions that enhance the efficiency of NTAK data reporting. If you have any proposals, please forward them to turisztika@1818.hu

Unbelievably sketchy

“Trust us, your airbnb host should have all of your private information.”
They literally try and get your mothers maiden name.
What an insane breach of privacy for someone just trying to visit. It’s not like we don’t already go through customs.

Response from developer

The accommodation provider is obliged by the amendment to Act CLVI of 2016 on State Functions Pertaining to the Development of Tourism Regions to scan the data on the guest's photo identification document with a document reader upon arrival. The guest is obliged to present his/her document to the accommodation provider in accordance with Article 34 (1) of Government Decree 414/2015 (23.XII.). For further information on the scope of the data stored, access to the data, data processing and legislation, please visit https://vizainfo.hu/en/.

Very disturbing.

Not arrived yet, but enforcement to install app and requirements of collecting so much data leaves feeling of very unwelcoming country.

Response from developer

The accommodation provider is obliged by the amendment to Act CLVI of 2016 on State Functions Pertaining to the Development of Tourism Regions to scan the data on the guest's photo identification document with a document reader upon arrival. The guest is obliged to present his/her document to the accommodation provider in accordance with Article 34 (1) of Government Decree 414/2015 (23.XII.). For further information on the scope of the data stored, access to the data, data processing and legislation, please visit https://vizainfo.hu/en/.

Errors

Gave an error every time I tried to scan a document and said ID could not be scanned. Seems an unnecessary stress to add to traveling and a poorly developed and executed app.

Response from developer

If you experience any malfunction, please contact our customer service at turisztika@1818.hu or 06 1 550 1855, available 0-24 hours. In case of a written report, we recommend that you attach a screenshot of the phenomenon, with an accurate error message, in order to speed up the troubleshooting.

Worked but hard to use

Difficult to enter US persons data. US driver license not supported. US passport failed to scan back page (was able to glitch app to skip scanning back page as this info is already present on front main page)

Response from developer

Please note that for countries outside the European Union, only passport scanning is possible. If you frequently encounter issues with passport scanning, please contact us via email at turisztika@1818.hu or reach our 24/7 customer service at +36 1 550 1855.

Useless. Can’t take picture of ID with iPhone 14

At least provide a manual picture taking option like all bank applications.

Response from developer

Please contact customer service regarding the error indicated in the comment. According to the regulations, guest data must be recorded using an ID scanner, a requirement that the VENDÉGEM Szállás software meets. If you have any suggestions, please forward them to turisztika@1818.hu.

typical useless hungarian app

not working at all. not letting you select a birth date (it only lets you select a date from 2023 onwards lol) joke.. typical hungarian thing

App does not work at all

This is a mess! You cannot select a DOB, the scanner doesn’t work and the nationality is in Hungarian even when you select English. A real disaster, avoid using!

The app doesn’t even open.

The app won’t open and even if it did, it’s questionable whether GDPR is being adhered to! States that is not collecting personal data test that apparently is the purpose of the app.

Response from developer

The accommodation provider is obliged by the amendment to Act CLVI of 2016 on State Functions Pertaining to the Development of Tourism Regions to scan the data on the guest's photo identification document with a document reader upon arrival. The guest is obliged to present his/her document to the accommodation provider in accordance with Article 34 (1) of Government Decree 414/2015 (23.XII.). For further information on the scope of the data stored, access to the data, data processing and legislation, please visit https://vizainfo.hu/en/.

How secure is this app?

It requires access to your camera to take a photo of your passport. How is this data handled and stored? We are staying in Hungary at a AirBnB and our guest is requiring us to upload our passports through this app. However, who actually makes this app and how is sensitive personal information being transmitted and stored? Apple states this app does not collect personal information. In fact it does just the opposite without telling you where and how it’s going to be used.
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Response from developer

The accommodation provider is obliged by the amendment to Act CLVI of 2016 on State Functions Pertaining to the Development of Tourism Regions to scan the data on the guest's photo identification document with a document reader upon arrival. The guest is obliged to present his/her document to the accommodation provider in accordance with Article 34 (1) of Government Decree 414/2015 (23.XII.). For further information on the scope of the data stored, access to the data, data processing and legislation, please visit https://vizainfo.hu/en/.

Why does this necessitate an app

Just let us use a damned webpage instead of adding more app clutter to our phones. Also it’s intrusive to ask for all this information, if the owner of the property we stay at wants it for security reasons okay, but it’s none of your business absent cause. (Property owners are perfectly capable of familiarizing themselves w GDPR)
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Response from developer

The accommodation provider is obliged by the amendment to Act CLVI of 2016 on State Functions Pertaining to the Development of Tourism Regions to scan the data on the guest's photo identification document with a document reader upon arrival. The guest is obliged to present his/her document to the accommodation provider in accordance with Article 34 (1) of Government Decree 414/2015 (23.XII.). For further information on the scope of the data stored, access to the data, data processing and legislation, please visit https://vizainfo.hu/en/.

Egyszerű okmány scannelés 👌

Szuper kis app, de pár dolgon lehetne javítani:
- Legutóbb használat során elbénáztam mert gyorsan kattintgattam és gyerekként regisztráltam magam amit nem lehetett visszacsinálni 🫣😅
- Szerintem nem egyértelmű hogy a Befejezés gomb mire való (a saját adataim bevitelének, vagy a foglalásnak a lezárására)
- szuper lenne ha a kóddal azonosított szállások elmentődnének és könnyen szerkeszthetőek lennének

Az okmány scannelés viszont tényleg szuper, és az UI/UX is igényes! 😊
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Unable to use the app

Don’t understand how to use the app!! There is no way to switch to English or any other language. Only info is provided is link that takes you back to the Apple Store.
Please help!

Response from developer

Thank you for your comment. We appreciate your interest in the VENDÉGEM Szállás property management software. Currently, the software is available only in Hungarian for accommodation providers. Your feedback is valuable to us and helps guide our future enhancements.