Awful launch
As an actor, I am very familiar with casting platforms, and VertiCast has a long way to go to compete in this market. Charging actors $15/month out of the gate is a massive misstep, especially when established industry standards like Actors Access are cheaper (and offer free submissions via desktop). Even Casting Networks faces backlash in the acting community for high fees—VertiCast starting at $15 for a heavily flawed platform is a tough sell.
The app design feels incredibly outdated, reminiscent of Tinder circa 2012, and the functional bugs make it incredibly frustrating to use:
The Aspect Ratio Glitch: The support team emailed me telling me to crop my landscape clips down. However, their actual system strictly demands a 9:16 vertical ratio and completely blocks landscape files. To make matters worse, when you do try to upload a clean, cropped 9:16 vertical clip, the app errors out and rejects it anyway. It's a broken loop that forces you to pad files with huge black borders just to bypass their system errors.
Zero Transparency: My account says I’ve been "added to lists," but there is zero explanation anywhere in the app or the FAQ about what these lists mean. This is my personal data and professional information; I have a right to know how it’s being categorized.
Poor Customer Service: When I reached out about the account lists, my question was completely ignored, and I only received a message regarding the video crops.
I understand the app is new and still developing, but if you are going to charge actors premium prices, the basic functions and customer support need to match that price point. Hopefully, these updates are made soon for future users, but for right now, it is not worth the subscription.
The app design feels incredibly outdated, reminiscent of Tinder circa 2012, and the functional bugs make it incredibly frustrating to use:
The Aspect Ratio Glitch: The support team emailed me telling me to crop my landscape clips down. However, their actual system strictly demands a 9:16 vertical ratio and completely blocks landscape files. To make matters worse, when you do try to upload a clean, cropped 9:16 vertical clip, the app errors out and rejects it anyway. It's a broken loop that forces you to pad files with huge black borders just to bypass their system errors.
Zero Transparency: My account says I’ve been "added to lists," but there is zero explanation anywhere in the app or the FAQ about what these lists mean. This is my personal data and professional information; I have a right to know how it’s being categorized.
Poor Customer Service: When I reached out about the account lists, my question was completely ignored, and I only received a message regarding the video crops.
I understand the app is new and still developing, but if you are going to charge actors premium prices, the basic functions and customer support need to match that price point. Hopefully, these updates are made soon for future users, but for right now, it is not worth the subscription.
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