0/10
Very weak application i can’t catch an appointement
They have a lot of work to do
They have a lot of work to do
Such a waste of time
The system is so annoying that we can book any slots of our choice. We have to wait for the slots to be released at random times with a passport and our phone to scan and then after just logging in , the slots will disappear. This is such a scam for non EU citizens. And after doing all of these and submitting all the paperworks, they will give you a 5 days visa🙏🏼
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Anyone ever booked a slot via the app at all?
Downloaded this app for Italy tourist visa. A few years ago I booked appt slot via web but now the whole experience changed after VFS decided to force ppl to use the App. You will probably experience every single problem mentioned in the app review section, while still unable to book a single appt for yourself after 2 weeks. I was stuck at the passport verification stage and no matter how it keeps saying image validation failed. Very likely I’ll have to change my travel plan. Well done VFS!
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37
This app is absolutely ridiculous. I try to log in everyday and hope to get a slot. But as long as I try to search over three time, the app blocks me because I exceeded the limits. One day I finally find a slot, I enter the system and scan my password. When I add my information, it says image verification failed. I try to add my information again. The system blocks me again saying I exceeded the try limits!!!! This app is absolutely a disaster and nightmare! How can government trust this app and this company. The only thing they can do is block users and let those robots get slots.
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Getting error “image validation failed” while adding an applicant to book an appointment
DESPITE OF CONTACTING SO MANY TIMES, THE ISSUE IS NOT RESOLVED. CLEARLY THERE IS A BUG IN THE APP WHILE “SCANNING” THE PASSPORT TO ADD MYSELF AS AN APPLICANT. MY PASSPORT IS VALID TILL 2035... AND ITS HAPPENING ONLY WHEN I CHOOSE “EDINBURGH” AS MY APPOINTMENT CENTER.
Garbage app.
I have already missed several available appointments because of this issue.
If the passport scanning feature is not working reliably, there should at least be an option to enter the passport details manually so applicants can proceed with their booking. Since the original passport is submitted during the visa application process for verification and stamping, making manual entry unavailable creates an unnecessary barrier.
Garbage app.
I have already missed several available appointments because of this issue.
If the passport scanning feature is not working reliably, there should at least be an option to enter the passport details manually so applicants can proceed with their booking. Since the original passport is submitted during the visa application process for verification and stamping, making manual entry unavailable creates an unnecessary barrier.
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Image validation errors
I have never had a visa application process this frustrating in my life. If you can’t even maintain a functioning application, how are you running this business? At this point, you should just shut it down and hand it over to TLC Connect.
0 star is the reasonable one for your service.
The sad part, if you wanna fly to Italy from UK. You have to use this app only.
0 star is the reasonable one for your service.
The sad part, if you wanna fly to Italy from UK. You have to use this app only.
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Worst App Ever
this app has a user terrible experience the developers don’t even know their work, please why will i try to fill a form by the time I am clicking the upload button the app reload on clicking submit it says form input incomplete 😂 come and let me teach you your work, common html and css and javascript or whatever framework you use or library react or whatever 😂
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Worst App!
Experience is worst! Tried booking an appointment but it didn’t let me open the page. There were 3 steps that I need to fill in before pressing Continue in the Book an Appointment page but it wont let me! I’ve been on it for weeks! Why create an app that is so unreliable? Its frustrating! Its not an upgrade for VFS! The app is as frustrating as the personnel! VFS is never a straightforward transaction!
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Terrible App - Prohibitively Restrictive
A terrible app, engineered for the sole purpose of making it prohibitively restrictive for anyone who has the unfortunate luck of owning a weak passport. The app barely works and just logging in is a lottery which you’ll lose every time.
Was planning on doing a short stay in Italy but literally impossible due to the caveman nature of this app. Ideally should be reported directly to the consulate as this just deters folks from visiting.
Was planning on doing a short stay in Italy but literally impossible due to the caveman nature of this app. Ideally should be reported directly to the consulate as this just deters folks from visiting.
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Worst App Log in system
Ignore this 1 star review for it deserves none
Aside from all the abysmal reviews that are 100% justifiable.
I would also like to add that on top of all the bad reviews the app design is utterly garbage.
Picture this:
You are using an app that requires you to be active but then logs you out after you have been inactive for a certain amount of time. Perfectly reasonable yes?
But then, the same app counts your logs in every single time. And it will then lock you out after you have made several log in attempts.
This is the app.
Whose brilliant idea was this? Auto log out is normal. But what imbecile decided to CAP the amount of times you log in AFTER IT ASKS YOU TO LOGOUT due to inactivity??????
Every negative comment is earned at this point and let this review be added on top of all the negativity it deserves.
Aside from all the abysmal reviews that are 100% justifiable.
I would also like to add that on top of all the bad reviews the app design is utterly garbage.
Picture this:
You are using an app that requires you to be active but then logs you out after you have been inactive for a certain amount of time. Perfectly reasonable yes?
But then, the same app counts your logs in every single time. And it will then lock you out after you have made several log in attempts.
This is the app.
Whose brilliant idea was this? Auto log out is normal. But what imbecile decided to CAP the amount of times you log in AFTER IT ASKS YOU TO LOGOUT due to inactivity??????
Every negative comment is earned at this point and let this review be added on top of all the negativity it deserves.
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Не рабочее приложение!
Месяц! пытаюсь зарегистрироваться, постоянно пишет"слишком много попыток, попробуйте позже ".
Terrible app
I’ve been trying to book appointment for days. Checking for slots everyday multiple times. Not having slots is one thing and today when I saw just one opening the stupid app logged me out and haven’t been able to check slots after that.. it’s like the apps not working and there’s nothing we can do. There’s no option for help in app it is extremely irritating. Pretty much useless
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Tried for a month to book an aapointment
Nah this is not working... worst app ever, full of errors, Faults...
Bad app
Worst app to ever exist nothing is accurate, errors all the time , stressful and annoying
I hate this company so much
Website doesn’t work for appointments. App doesn’t either. Just logged in for the first time today to get a message about my account being temporarily locked due to repeated log in attempts. I have my stuff saved in a password manager, I’ve never entered the wrong password ever. What a joke.
Worst app ever!!
I’ve been trying to get an appointment for 3 weeks, purchased a subscription from visabot to be notified when theres an appointment but once you log in, it’s no longer available!! If by any chance you get an appointment and ready to pay, it then tells you “something went wrong” and pushes me back to square one. Couldn’t even count how many times this happened!! To add - always get locked out even if I only logged in once!! Useless app
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Фигня
Товарищи разработчики, вы отдали на аутсорс разработку этого приложения в психиатрическую больницу или интернат для осталых?
Worst experience ever
It’s truly impressive. In an era where we can land rockets vertically and map the human genome, you’ve managed to build an app that treats "functioning" as an optional, avant-garde design choice. Between the random logouts, the constant suspensions, and the relentless parade of errors, using this is like participating in a digital escape room where the prize is just more frustration. Honestly, well done!
it takes a special kind of vision to make tech this consistently unusable.
it takes a special kind of vision to make tech this consistently unusable.
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A failing system - No slots No support
I have been attempting to book a Schengen visa appointment through VFS Global for Italy (UK) for over three weeks, checking the system every single day without success. No slots have been available at either London or Manchester during this entire period.
When I contacted support for guidance, I received no useful information whatsoever — just generic responses that did nothing to help resolve the issue.
This level of service is simply not acceptable. People have travel plans, financial commitments, and tight timelines. A system that shows zero availability for weeks on end, with no transparency on when slots will open, is failing its users completely.
My suggestions to VFS:
• Publish a clear schedule of when new slots are released
• Increase appointment capacity to meet demand
• Train support staff to provide actual, actionable guidance
• Consider opening additional centres to handle the volume
I hope the relevant authorities take this feedback seriously. Thousands of applicants are in the same situation and deserve a functional, transparent service.
When I contacted support for guidance, I received no useful information whatsoever — just generic responses that did nothing to help resolve the issue.
This level of service is simply not acceptable. People have travel plans, financial commitments, and tight timelines. A system that shows zero availability for weeks on end, with no transparency on when slots will open, is failing its users completely.
My suggestions to VFS:
• Publish a clear schedule of when new slots are released
• Increase appointment capacity to meet demand
• Train support staff to provide actual, actionable guidance
• Consider opening additional centres to handle the volume
I hope the relevant authorities take this feedback seriously. Thousands of applicants are in the same situation and deserve a functional, transparent service.
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Terrible
In this current age of digital space who in the world developed this app? The last useless thing I have ever seen and not fit for purpose. Who do you insist that people use an app that you have received multiple complaints about to book appointments that doesn’t exits. This is terrible and unbelievable.
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